I hear you... What I would recommend is of course running it first on a dev/test environment. You could create a user with a name like 'ITSM7Patch006' to run the installer with. This way it is pretty easy to see which workflow and fields have been touched by the installer. If you have sticked to the 'rules' which Doug Mueller set some time ago (ref: http://www.remedy.com/corporate/ron/volume02_issue01/english/article_03.htm) and use the ardisable utility you can do a patch upgrade pretty fast.
Of course it would also be nice if BMC would just add a list with touched fields and workflow in their patch... -- Met vriendelijke groet / Kind regards Michiel Beijen ______________________________________________________ MANSOLUTIONS Energieweg 60-62 3771 NA Barneveld The Netherlands Tel. +31-(0)612968592 Mail [EMAIL PROTECTED] Internet http://bsm.mansolutions.nl On 11/6/07, T. Dee <[EMAIL PROTECTED]> wrote: > > I don't understand Remedy - I have run into issues with Incident and have > reported them to Remedy. > > Remedy has identified them as known errors > (SW00249109,SW00262080,SW00263933). > I can not find these on their support web site. > > I'm told that Patch 6 will fix these issues. However, i'm also told they > don't > know nor do they have any documentation as to WHAT workflow they touch / > update. > > This I don't understand - there are alot of people who customize ITSM 7 to > match > their needs and if Remedy has identified a bug / defect and they have a > fix for > it, then they should be able to provide a list of WHAT workflow they are > updating / changing. > > This is frustrating. > > T. > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
