Well, since I had a BMC Support escalation manager tell me that their response to not having ANY adequate release notes in patch 5 was that they would do a better job in patch 6. Well, even this foul ball is better than the total whiff job that was patch 5, but I still have a hard time wondering why a company that just got done reminding hundreds of people of the importance of ITIL compliance still can't get the concepts of Release and Change Management right in their own damn releases. It's not only bad business practice, it's disrespectful to their customers, who are now faced with the choice of installing a poorly documented patch or living without it.
Completely unacceptable. Rick -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jarl Grøneng Sent: Tuesday, November 06, 2007 12:01 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7.0 - Patch 6 Christopher, Not all defects are listed in the patch release. Got this answer from support when asking for a defect: "Please note that not all fixes are documented in the readme." -- Jarl On Nov 6, 2007 8:27 PM, strauss <[EMAIL PROTECTED]> wrote: > I don't see any of those defects listed as fixed in the Patch 006 > Release Notes. They did fix one that I had encountered - SW00250007; > I hit it in September, but it was already a known defect by then, just > like SW00252898 which I hit in March and they fixed in Patch 004. > There is a significant lag time (months) between when a defect is > accepted and when it is fixed in a patch. > > This is how they told me to search for these: > > For your convenience, you can monitor the status of your defect by > logging into the support website and then follow these instructions: > > * Select - View/Update under Issue Management > > * Select - Defect/RFE/CAR tab > > * Select - Search > > Christopher Strauss, Ph.D. > Remedy Database Administrator > University of North Texas Computing Center http://itsm.unt.edu/ > > > -----Original Message----- > > From: Action Request System discussion list(ARSList) > > [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee > > Sent: Tuesday, November 06, 2007 12:44 PM > > To: arslist@ARSLIST.ORG > > Subject: OT: ITSM 7.0 - Patch 6 > > > > I don't understand Remedy - I have run into issues with Incident and > > have reported them to Remedy. > > > > Remedy has identified them as known errors > > (SW00249109,SW00262080,SW00263933). > > I can not find these on their support web site. > > > > I'm told that Patch 6 will fix these issues. However, i'm also told > > they don't know nor do they have any documentation as to WHAT > > workflow they touch / update. > > > > This I don't understand - there are alot of people who customize > > ITSM 7 to match their needs and if Remedy has identified a bug / > > defect and they have a fix for it, then they should be able to > > provide a list of WHAT workflow they are updating / changing. > > > > This is frustrating. > > > > T. > > > > ______________________________________________________________ > > _________________ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum > > Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > > > > > ______________________________________________________________________ > _________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
