Congratulations, Ty. You have a better grasp of the requirements that are part of Release and Change Management than a certain BMC product manager who keeps displaying his/her lack of understanding of those tenets and respect for BMC's customers by allowing blind patches to be released to them.
FWIW, I told them the same thing in patch 5. Their response? "We can't do that". Of course, I have kids, so I know that can't means won't. Good luck getting a better response. Rick -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Wednesday, November 07, 2007 6:21 AM To: arslist@ARSLIST.ORG Subject: Re: OT: ITSM 7.0 - Patch 6 Well I told Remedy Technical Support that I want a list of everything that this patch touches. I don't understand how they can expect any of us to apply a patch without knowing what it updates / replaces, etc. Most of us have our ITSM 7.0 environment customized. T. Quoting Howard Richter <[EMAIL PROTECTED]>: > Ok, my question is who wants to be the first? > > Howard > > On Nov 7, 2007 3:23 AM, Michiel Beijen > <[EMAIL PROTECTED]> wrote: >> ** I hear you... >> >> What I would recommend is of course running it first on a dev/test >> environment. You could create a user with a name like 'ITSM7Patch006' >> to run the installer with. This way it is pretty easy to see which >> workflow and fields have been touched by the installer. >> If you have sticked to the 'rules' which Doug Mueller set some time >> ago >> (ref: >> http://www.remedy.com/corporate/ron/volume02_issue01/english/article_ >> 03.htm >> ) and use the ardisable utility you can do a patch upgrade pretty fast. >> >> Of course it would also be nice if BMC would just add a list with >> touched fields and workflow in their patch... >> >> -- >> Met vriendelijke groet / Kind regards Michiel Beijen >> ______________________________________________________ >> MANSOLUTIONS >> Energieweg 60-62 >> 3771 NA Barneveld >> The Netherlands >> Tel. +31-(0)612968592 >> Mail [EMAIL PROTECTED] >> Internet http://bsm.mansolutions.nl >> >> >> >> On 11/6/07, T. Dee < [EMAIL PROTECTED]> wrote: >> > I don't understand Remedy - I have run into issues with Incident >> > and have reported them to Remedy. >> > >> > Remedy has identified them as known errors >> (SW00249109,SW00262080,SW00263933). >> > I can not find these on their support web site. >> > >> > I'm told that Patch 6 will fix these issues. However, i'm also >> > told they >> don't >> > know nor do they have any documentation as to WHAT workflow they >> > touch / update. >> > >> > This I don't understand - there are alot of people who customize >> > ITSM 7 to >> match >> > their needs and if Remedy has identified a bug / defect and they >> > have a >> fix for >> > it, then they should be able to provide a list of WHAT workflow >> > they are updating / changing. >> > >> > This is frustrating. >> > >> > T. >> > >> > >> _____________________________________________________________________ >> __________ >> > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum >> > Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" >> > >> >> >> >> >> __20060125_______________________This posting was submitted with HTML >> in it___ > > > > -- > Howard Richter > ITIL Foundation Certified > Red Hat Certified Technician > CompTIA Linux+ Certified > [EMAIL PROTECTED] > Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/resumeofhoward > > ______________________________________________________________________ > _________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
