Are you on Mid Tier 6.3? We are specifically using Mid Tier 6.3 patch 21 server with Apache Tomcat 5.5.9 and using JBoss Java version 1.4.2_09. All of these are support by BMC but we are getting reports of this same kind of error after I had worked on a number of form updates and enhancements on the system. Here is the actual message we get: Caught exception :'mHaveVisualCharacteristics' is null or not an object. It seems to be only a warning message so its not a show stopper. This error strangely enough only is a problem for specific user accounts who log into the Mid tier but not others. Any efforts we have done to refresh the Mid Tier Cache have not resolved the issue nor have clearing IE temporary internet files, history, or cookies for any PC. At some point though for one user who was getting the error the error went away a few days later but now another user is getting this error. I talked with a consultant about this and the best reason we could come up with is the fact that this environment is on a DMZ and accessing it from a PC that is inside firewalls the proxy is not pulling down all the changes and the form and its objects are not coming down to the IE session correctly. However I dont know if there is any way to restart this and get the IE browser to pull the files/data from the proxy (maybe a Mid Tier restart?)
Thanks Peter Lammey ESPN MIT Technical Services & Applications Management 860-766-4761 ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Schryver, Curt Sent: Monday, November 19, 2007 1:20 PM To: arslist@ARSLIST.ORG Subject: Caught Exception errors, Microsoft KB943460, IE and who knows what else ** We have a form with several views used globally to submit trouble tickets via the Mid Tier as a Guest user. Basically, any employee could visit the page. In the past, we'd experienced some Caught Exception errors when the page would load; flushing the MT cache seemed to be one of the fixes, although we never nailed it down 100%. In the past few days, we started getting calls about several of the views (Hungary, France, Germany, etc.) receiving the error. We would check the web page ourselves and maybe see the error, maybe not. Some of those reporting the problems were doing a little investigating on their own and found that removing the Microsoft KB943460 patch cleared up the problem (putting it back on would re-create the problem). Some have Windows 2000, some XP. Some have Internet Explorer 6, some have 7. One site reported consistent problems with the patch, IE6, and WinXP. I have the same set up and am not currently having the problem. We've even changed our alias and pointed our Dev MT server to the Prod forms and are getting the same problem, so the actual MT server isn't to blame. Is anyone out there experiencing some odd behavior that you think might relate to our situation? I figure that if the MS patch was the culprit, there'd be lots of screaming on the List, but I'm not seeing that, either. Any ideas, insights, suggestions, or winning lottery numbers would be appreciated. Curt Curt A. Schryver Action Request System Administrator Tyco Electronics 100 AMP Drive MS 161-043 Harrisburg, PA 17105 717-810-2109 tel 717-810-2124 fax [EMAIL PROTECTED] __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
