We have been having this problem on the standard ITSM products since version 7
We run ITSM 7.0.2, ISS and Apache servlet on ARS 7.0.01 patch 2 We only run XP SP2 and some users using IE6 and IE7. Any can experience the problem. I tried the http 1.1 option and it worked on oen workstation but not on the other, the one it did not work on control refresh cleared the error. We have tried everything and cannot eliminate the error although it does not impact all machines. On 11/20/07, Lammey, Peter A. <[EMAIL PROTECTED]> wrote: > No but it looks like that HTTP 1.1 setting fixed my problem! > I turned off the HTTP 1.1 settings and opened IE up and logged in as the > user and the error did not appear and the form appeared correctly this > time. > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Rabi Tripathi > Sent: Monday, November 19, 2007 1:53 PM > To: arslist@ARSLIST.ORG > Subject: Re: Caught Exception errors, Microsoft KB943460, IE and who > knows what else > > Any chance the form name or form's view name has any non-alphanumeric > character? Such as a "/"? > > This would cause issue on mid-tier, but in my experience the error would > happen consistently... > still worth checking > > --- "Lammey, Peter A." <[EMAIL PROTECTED]> > wrote: > > > Are you on Mid Tier 6.3? We are specifically using Mid Tier 6.3 patch > > 21 server with Apache Tomcat 5.5.9 and using JBoss Java version > > 1.4.2_09. > > All of these are support by BMC but we are getting reports of this > > same kind of error after I had worked on a number of form updates and > > enhancements on the system. > > > > Here is the actual message we get: > > > > Caught exception :'mHaveVisualCharacteristics' is null or not an > > object. > > > > It seems to be only a warning message so its not a show stopper. > > This error strangely enough only is a problem for specific user > > accounts who log into the Mid tier but not others. > > Any efforts we have done to refresh the Mid Tier Cache have not > > resolved the issue nor have clearing IE temporary internet files, > > history, or cookies for any PC. > > > > At some point though for one user who was getting the error the error > > went away a few days later but now another user is getting this error. > > > > I talked with a consultant about this and the best reason we could > > come up with is the fact that this environment is on a DMZ and > > accessing it from a PC that is inside firewalls the proxy is not > > pulling down all the changes and the form and its objects are not > > coming down to the IE session correctly. > > > > However I dont know if there is any way to restart this and get the IE > > > browser to pull the files/data from the proxy (maybe a Mid Tier > > restart?) > > > > > > > > Thanks > > Peter Lammey > > ESPN MIT Technical Services & Applications > > Management > > 860-766-4761 > > > > > > > > ________________________________ > > > > From: Action Request System discussion list(ARSList) > > [mailto:[EMAIL PROTECTED] On Behalf Of Schryver, > > Curt > > Sent: Monday, November 19, 2007 1:20 PM > > To: arslist@ARSLIST.ORG > > Subject: Caught Exception errors, Microsoft > > KB943460, IE and who knows > > what else > > > > > > ** > > > > We have a form with several views used globally to > > submit trouble > > tickets via the Mid Tier as a Guest user. Basically, > > any employee could > > visit the page. In the past, we'd experienced some > > Caught Exception > > errors when the page would load; flushing the MT > > cache seemed to be one > > of the fixes, although we never nailed it down 100%. > > > > In the past few days, we started getting calls about > > several of the > > views (Hungary, France, Germany, etc.) receiving the > > error. We would > > check the web page ourselves and maybe see the > > error, maybe not. Some > > of those reporting the problems were doing a little > > investigating on > > their own and found that removing the Microsoft > > KB943460 patch cleared > > up the problem (putting it back on would re-create > > the problem). Some > > have Windows 2000, some XP. Some have Internet > > Explorer 6, some have 7. > > One site reported consistent problems with the > > patch, IE6, and WinXP. I > > have the same set up and am not currently having the > > problem. We've > > even changed our alias and pointed our Dev MT server > > to the Prod forms > > and are getting the same problem, so the actual MT > > server isn't to > > blame. Is anyone out there experiencing some odd > > behavior that you > > think might relate to our situation? I figure that > > if the MS patch was > > the culprit, there'd be lots of screaming on the > > List, but I'm not > > seeing that, either. > > > > Any ideas, insights, suggestions, or winning lottery > > numbers would be > > appreciated. > > > > Curt > > > > Curt A. Schryver > > Action Request System Administrator > > Tyco Electronics > > 100 AMP Drive > > MS 161-043 > > Harrisburg, PA 17105 > > 717-810-2109 tel > > 717-810-2124 fax > > [EMAIL PROTECTED] > > > > __20060125_______________________This posting was > > submitted with HTML in > > it___ > > > > > ________________________________________________________________________ > _______ > > UNSUBSCRIBE or access ARSlist Archives at > > www.arslist.org > > Platinum Sponsor: www.rmsportal.com ARSlist: "Where > > the Answers Are" > > > > > > > ________________________________________________________________________ > ____________ > Be a better pen pal. > Text or chat with friends inside Yahoo! Mail. See how. > http://overview.mail.yahoo.com/ > > ________________________________________________________________________ > _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
