I forgot to include my Remedy environment, Linux SUSE 9 OS running AR Server 7.0.1 patch 3 (midtier same patch).
Ben Cantatore Remedy Administrator Avon (914) 935-2946 "Schryver, Curt" <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" <arslist@ARSLIST.ORG> 11/19/2007 01:49 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Caught Exception errors, Microsoft KB943460, IE and who knows what else ** I should have included earlier... Mid Tier: Version 7.0.01 Patch 003 200705081403 Windows Server 2003 R2 Standard Edition SP1 Application server: Windows Server 2003 R2 Standard x64 Edition SP1 Version 7.0.01 Patch 003 Curt A. Schryver 717-810-2109 tel [EMAIL PROTECTED] From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ben Cantatore Sent: Monday, November 19, 2007 1:26 PM To: arslist@ARSLIST.ORG Subject: Re: Caught Exception errors, Microsoft KB943460, IE and who knows what else ** Actually I have the occasional user that gets that. In my environment I found having the user select tools\internet options, then clicking on the advanced tab scrolling down to HTTP 1.1 settings and unchecking the Use HTTP 1.1 setting clears this problem. This is for users with XP SP2 OS using version 6.x IE. Ben Cantatore Remedy Administrator Avon (914) 935-2946 "Schryver, Curt" <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" <arslist@ARSLIST.ORG> 11/19/2007 01:19 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Caught Exception errors, Microsoft KB943460, IE and who knows what else ** We have a form with several views used globally to submit trouble tickets via the Mid Tier as a Guest user. Basically, any employee could visit the page. In the past, we'd experienced some Caught Exception errors when the page would load; flushing the MT cache seemed to be one of the fixes, although we never nailed it down 100%. In the past few days, we started getting calls about several of the views (Hungary, France, Germany, etc.) receiving the error. We would check the web page ourselves and maybe see the error, maybe not. Some of those reporting the problems were doing a little investigating on their own and found that removing the Microsoft KB943460 patch cleared up the problem (putting it back on would re-create the problem). Some have Windows 2000, some XP. Some have Internet Explorer 6, some have 7. One site reported consistent problems with the patch, IE6, and WinXP. I have the same set up and am not currently having the problem. We've even changed our alias and pointed our Dev MT server to the Prod forms and are getting the same problem, so the actual MT server isn't to blame. Is anyone out there experiencing some odd behavior that you think might relate to our situation? I figure that if the MS patch was the culprit, there'd be lots of screaming on the List, but I'm not seeing that, either. Any ideas, insights, suggestions, or winning lottery numbers would be appreciated. Curt Curt A. Schryver Action Request System Administrator Tyco Electronics 100 AMP Drive MS 161-043 Harrisburg, PA 17105 717-810-2109 tel 717-810-2124 fax [EMAIL PROTECTED] __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"