I have seen issues with ARS 6.3 clients P20 against an ARS 7.1 Server on Win before. but never the other way around. yet. I have not used or tested.. P6 either.. Turn on the Plugin logging to finest and client logging and see if you can narrow it down.
On Jan 9, 2008 11:33 AM, Reiser, John J <[EMAIL PROTECTED]> wrote: > ** Harry, > > What version of the ARserver and User tool are they using? > When we upgraded to ARS 5.1.2 and had users back on ARS4 they logged in > Okay but their AD locked up. > There was a change to the way ARS handles passwords in ARS 5 and up. > > > John J. Reiser > Software Development Analyst > Remedy Administrator/Developer > Lockheed Martin - MS2 > The star that burns twice as bright burns half as long. > Pay close attention and be illuminated by its brilliance. - paraphrased by > me > > > > ------------------------------ > *From:* Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] *On Behalf Of *Harry Pugh > *Sent:* Wednesday, January 09, 2008 11:18 AM > *To:* arslist@ARSLIST.ORG > *Subject:* Active Directory Users getting locked out > > ** > > Hi, > > Recently we've had 2 users complain that after logging into Remedy their > Active Directory accounts are getting locked out. I went over to one of the > user's desks and watched them successfully log into Remedy (no password > errors) and then they were fine for a few minutes and then their AD account > was locked out – our infrastructure team says the failures are coming from > our Remedy server (Remedy is the only app on the server). We're using the > crossref blank password option to authenticate against AD. > > Has anyone run into this before? > > Thanks! > > [image: American Systems Logo] Mike Pugh > Software Engineer > > 13990 Parkeast Circle > Chantilly, VA 20151 > www.AmericanSystems.com <http://www.americansystems.com/> phone: (703) > 968-5265 > mobile: (203) 434-5082 > [EMAIL PROTECTED] > "Contractor of the Year - 5th Annual Greater Washington Government > Contractor Awards" > LEGAL DISCLAIMER: The information in this email is confidential and may > be legally privileged. It is intended solely for the addressee. Access to > this email by anyone else is unauthorized. If you are not the intended > recipient, any disclosure, copying, distribution or any action taken or > omitted to be taken in reliance on it, is prohibited and may be unlawful. > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > -- Patrick Zandi _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
