Have you tried resetting the user's password to something simple (i.e all lowercase and not symbols, if you're AD allows that) and then have them try logging in to Remedy?
I'm wondering if something in the case of the password or perhaps in a symbol could be causing this. J.T. Shyman Column Technologies -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Harry Pugh Sent: Thursday, January 10, 2008 9:53 AM To: arslist@ARSLIST.ORG Subject: Re: Active Directory Users getting locked out The other day when I was watching the user login, they did not mistype their password - which is part of what makes this so strange! :) Mike Pugh Software Engineer AMERICAN SYSTEMS 13990 Parkeast Circle Chantilly, VA 20151 www.AmericanSystems.com phone: (703) 968-5265 mobile: (203) 434-5082 [EMAIL PROTECTED] "Contractor of the Year - 5th Annual Greater Washington Government Contractor Awards" -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Thursday, January 10, 2008 9:50 AM To: arslist@ARSLIST.ORG Subject: Re: Active Directory Users getting locked out This may already have been mentioned, so forgive me if I'm being redundant. The old 5.1.2 client (unpatched) did the same very thing you're describing...but only if the user mistyped his/her password. With this issue, if the user mistyped his password just *once*, boom, his account was locked out. I hope that BMC did not reintroduce this bug (or one that's similar) when they released the newer client. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Harry Pugh Sent: Thursday, January 10, 2008 8:37 AM To: arslist@ARSLIST.ORG Subject: Re: Active Directory Users getting locked out ** We have our AREA LDAP configured. The problem is very strange. American Systems Logo Mike Pugh Software Engineer 13990 Parkeast Circle Chantilly, VA 20151 www.AmericanSystems.com <http://www.americansystems.com/> phone: (703) 968-5265 mobile: (203) 434-5082 [EMAIL PROTECTED] "Contractor of the Year - 5th Annual Greater Washington Government Contractor Awards" LEGAL DISCLAIMER: The information in this email is confidential and may be legally privileged. It is intended solely for the addressee. Access to this email by anyone else is unauthorized. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it, is prohibited and may be unlawful. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Arner, Todd Sent: Wednesday, January 09, 2008 10:10 PM To: arslist@ARSLIST.ORG Subject: Re: Active Directory Users getting locked out ** We had this problem back when we were on ARS 6.3. At that time we were just cross referencing blank password and did not have AREA LDAP configured. Once we configured AREA LDAP, the issue went away. HTH, Todd Arner Great Lakes __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
