The spike from the admin tool must be oracle-specific, just like the very long startup times. I do not see a large memory spike - maybe only 2,000 K - even when adding an index to a form and saving it, or importing new filters over old. With active links you can get closer to a 10,000 K delta because the admin tool has known problems with refreshing its details list, as noted by Axton in a recent post. The 7.1.00.001 server I am looking at shows Mem Usage for arserver.exe at 638,192 K and Peak Mem Usage 690,400 K, and I have been pounding the tar out of this thing with the admin tool and import tool, bringing in forms, indexing them, importing or creating ALs and filters, importing 100,000 records, etc., for several days since the last restart. This is with SQL Server 2005 x64 on the back end, on a separate server.
Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ _____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Bardsley, Michael Sent: Thursday, February 14, 2008 10:14 AM To: arslist@ARSLIST.ORG Subject: Re: arserver.exe Memory Usage 7.0.01 ** About the memory again. We also notice that even after a restart when the memory is at about 650,000 - 700,000 K, if you save something using the admin tool the memory footprint spikes up to about 1,200,000 K. It usually gives it back. Does that sound right? Mike _____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Thursday, February 14, 2008 10:01 AM To: arslist@ARSLIST.ORG Subject: Re: arserver.exe Memory Usage 7.0.01 ** Remedy just needs to tune the startup of arserver. That's kind of where the problem lies. start arserver ... -> fetch 100 of 50000 records from feild_dispprop (read 6mb of data and use 20k) -> process those 100 records -> fetch next 100 of 50000 records from feild_dispprop (read 6mb of data and use 20k) -> process those 100 records -> fetch next 100 of 50000 records from feild_dispprop (read 6mb of data and use 20k) -> process those 100 records ... No wonder it takes so long. How about fetching all the data at once, the processing it serially, or even better, in parallel. It is something that can be done, but the people at BMC have to be convinced that there is a benefit to the customers, and they probably have to be able to directly capitalize on it to get a direction from management, neither of which is probably going to happen. Axton Grams On Thu, Feb 14, 2008 at 9:02 AM, Bardsley, Michael <[EMAIL PROTECTED]> wrote: ** I was told by support that there is a known slow startup issue with a windows/remote oracle database configuration. We are looking at about 7 minutes startup. My db confirmed that at startup he see's the ARADMIN account pulling little bits of information at a slow pace from field_dispprop table. I was told that is the Data Definition files that AR holds in memory. We have also seen some database timeouts while saving changes in the Admin tool. _____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza Sent: Thursday, February 14, 2008 2:37 AM To: arslist@ARSLIST.ORG Subject: Re: arserver.exe Memory Usage 7.0.01 ** We are running our AR Server at around that much (650,000 K) too. We are experiencing a lag of at least 15 minutes at the start of the services. We are currently working with BMC Support on that.. At Remedy supports suggestion, we tried a 1 GB connection @ Full Duplex between the AR Server and the DB and that didn't help much either. What is the average time you guys are experiencing on restart of AR Services? We are running all the ITSM apps, AIE, CMDB, SLM, BMC RKM, SRM on our AR Server. We have tried tuning the database with the help of our DBA's and none of our efforts produced any significant change in the performance during startup. Even after startup, it does take unreasonably long to save even a light form or save a filter or active link or menus even if we click on the server name on the server window so it doesn't refresh any lists after saving an object.. Is anyone else fighting a similar issue? Joe -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of strauss Sent: Wednesday, February 13, 2008 10:50 AM To: arslist@ARSLIST.ORG Subject: Re: arserver.exe Memory Usage 7.0.01 ** Typically ARS 7.1.00.001 runs at about 650,000 K on my Win2K3 x64 servers. The one I have up that has relatively steady development in Kinetic Request going on, plus daily testing of notifications and paging, shows a peak at 825,000 K - and it has been running without a restart since 16 January. The back end is SQL Server 2005 x64 on separate servers. It has been a while since I ran any 7.0.01 servers (patch 003, middle of last year), but I believe that 7.1 has a smaller memory footprint. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ _____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Bardsley, Michael Sent: Wednesday, February 13, 2008 8:50 AM To: arslist@ARSLIST.ORG Subject: arserver.exe Memory Usage 7.0.01 ** Not sure if anyone will be able to provide me a direct answer on this but would anyone be able to tell me about how much memory arserver.exe should be consuming on the server after it has been running for a few days without restarting? I am running ARS 7.0.01 Patch 005 with the full ITSM 7.02 Suite, SLM 7.03, and CMDB 2 on a Windows server pointing to a remote Oracle 10G database. We just recently went live so we have been doing a lot of restarts as we have had to make system changes. I noticed that after a restart arserver.exe consumes about 700,000 K. After a few days of not restarting I am seeing that the memory footprint has grown to about 1,300,000 K which has me concerned about a memory leak. This may be normal and it may not grow much larger so I will continue to monitor but wanted to toss the question out there.. I understand that all environments are different and therefore no one instance is correct but just thought I would ask. Thanks, Michael Bardsley __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
