Chris, I have had to deal with this problem before. In my case it was actually the mail gateways that were causing the problem.
What I would suggest is, see if you can manually send an email from your email client to the company and if you can manually send one from the box that Remedy is installed on. Then look at the headers to see the routing of the emails. Then I would work with your email admins to have the gateways checked along the path. If there is a difference in paths between an email sent from your email system, vs from the Remedy system, I would start with having those email servers checked. One of the companies email gateways might be holding the emails because it doesn't know how to route them. So there might be a system with a mailbox bloat happening. Realistically, I would check your email gateway first and make sure that it can reach their email gateway. Then check theirs to make sure it knows how to route the emails internally. I hope that might give you some direction or ideas. Brian Goralczyk 2008/4/24 Phil Murnane <[EMAIL PROTECTED]>: > ** > > Chris: > > > > In the past, I've seen spam filtering cause organizations to not receive > Remedy email alerts. It might be GroupWise itself or it may be some > integrated security application (eg, Norton/Symantec). > > > > HTH, > > --Phil > > > ----- Original Message ---- > From: "Moore, Christopher Allen" <[EMAIL PROTECTED]> > To: arslist@ARSLIST.ORG > Sent: Thursday, April 24, 2008 6:14:05 AM > Subject: One company not able to recieve emails > > ** > > Hey everyone- > > > > We support 27 different 'companies' (state agencies) and the users for one > of them is not receiving any email notifications from Remedy. Emails are > being sent without errors from our end- as far as we're able to see they > were successfully delivered. Other agencies are receiving emails. At this > particular agency they don't use Exchange, they use Groupwise. I have never > heard of that until this morning- does anyone have any experience with it > and know if it's possible it could be the culprit? > > > > Thanks, > > Chris > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > > ------------------------------ > Be a better friend, newshound, and know-it-all with Yahoo! Mobile. Try it > now.<http://us.rd.yahoo.com/evt=51733/*http://mobile.yahoo.com/;_ylt=Ahu06i62sR8HDtDypao8Wcj9tAcJ> > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
