I would have an email administrator send an email as the Remedy system (same from address etc) -- to the person you want to receive the email. If they don't get that email - then you know something in between is the problem.
If they do -- well then start digging on the Remedy side. -John On Thu, Apr 24, 2008 at 8:38 AM, Moore, Christopher Allen < [EMAIL PROTECTED]> wrote: > ** > > > > Shawn, that was my impression as well but while they do use a spam blocker > they insist that it's not catching anything we send. I did see some emails > that errored out, but I don't think it's the reason they're not getting > everything. Does anyone know what this means: > > > > null > > java.lang.NullPointerException > > at > com.remedy.arsys.emaildaemon.CreatorModule.doEmailAssociationQuery(CreatorModule.java:1306) > > at > com.remedy.arsys.emaildaemon.CreatorModule.getAttachmentList(CreatorModule.java:3323) > > at > com.remedy.arsys.emaildaemon.CreatorModule.createMessage(CreatorModule.java:1462) > > at > com.remedy.arsys.emaildaemon.CreatorModule.doWork(CreatorModule.java:486) > > at > com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268) > > at java.lang.Thread.run(Unknown Source) > > > ------------------------------ > > *From:* Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] *On Behalf Of *Pierson, Shawn > *Sent:* Thursday, April 24, 2008 8:32 AM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: One company not able to recieve emails > > > > I doubt it's Groupwise itself that is the problem, but rather some > anti-spam rules or something else blocking it. This sounds like an issue > the email administrators on both sides should be involved with and testing > because it's most likely outside the realm of Remedy. > > > > *From:* Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] *On Behalf Of *Moore, Christopher Allen > *Sent:* Thursday, April 24, 2008 8:14 AM > *To:* arslist@ARSLIST.ORG > *Subject:* One company not able to recieve emails > > > > ** > > Hey everyone- > > > > We support 27 different 'companies' (state agencies) and the users for one > of them is not receiving any email notifications from Remedy. Emails are > being sent without errors from our end- as far as we're able to see they > were successfully delivered. Other agencies are receiving emails. At this > particular agency they don't use Exchange, they use Groupwise. I have never > heard of that until this morning- does anyone have any experience with it > and know if it's possible it could be the culprit? > > > > Thanks, > > Chris > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > > Private and confidential as detailed > here<http://www.sug.com/disclaimers/default.htm#Mail>. > If you cannot access hyperlink, please e-mail sender. > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers > Are" html___ -- John David Sundberg 235 East 6th Street, Suite 400B St. Paul, MN 55101 (651) 556-0930-work (651) 247-6766-cell (651) 695-8577-fax [EMAIL PROTECTED] _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
