I just had a situation where a customer could receive email from my Outlook account but could not receive information sent directly from our Unix server (where ARS is running) through sendmail. He add to include our server in his "safelist". Don't know what type of mail system or mail filtering system he is using.
Dan Dan Wangler, Team Lead, STARS Group Phone: 214-567-8304; email: [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> Client/Server Services, IT Operations Texas Instruments, Inc. 6500 Chase Oaks Blvd., MS 8401 Plano, Texas, 75023 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Phil Murnane Sent: Thursday, April 24, 2008 10:46 AM To: arslist@ARSLIST.ORG Subject: Re: One company not able to recieve emails ** Chris: In the past, I've seen spam filtering cause organizations to not receive Remedy email alerts. It might be GroupWise itself or it may be some integrated security application (eg, Norton/Symantec). HTH, --Phil ----- Original Message ---- From: "Moore, Christopher Allen" <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Thursday, April 24, 2008 6:14:05 AM Subject: One company not able to recieve emails ** Hey everyone- We support 27 different ‘companies’ (state agencies) and the users for one of them is not receiving any email notifications from Remedy. Emails are being sent without errors from our end- as far as we’re able to see they were successfully delivered. Other agencies are receiving emails. At this particular agency they don’t use Exchange, they use Groupwise. I have never heard of that until this morning- does anyone have any experience with it and know if it’s possible it could be the culprit? Thanks, Chris __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ ________________________________ Be a better friend, newshound, and know-it-all with Yahoo! Mobile. Try it now. <http://us.rd.yahoo.com/evt=51733/*http:/mobile.yahoo.com/;_ylt=Ahu06i62sR8HDtDypao8Wcj9tAcJ%20> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
