Hi, AR System: 7.0.1 Thru workflow, data is passed from Active Directory into Remedy vendor tables then thru escalations into Remedy CTM:People. We have users that sometimes enter the field values in upper/lower case. Whenever they enter uppercase/lower case or leave certain fields BLANK, the record does not get into the CTM:People form. I would like to build workflow that changes the case to LOWERCASE and does error-checking on records that come from AD that don't make it into the CTM:People form. Am I approaching this correctly, or is there a better way?
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