Well, Steve, I recently wrote a paper on this topic that you might find
helpful, as others have.  It's available on the BMC Development Network at
this link:

http://developer.bmc.com/jiveProd/entry.jspa?externalID=3231

Rick

On Wed, Jun 4, 2008 at 9:53 AM, Lister Account <[EMAIL PROTECTED]> wrote:

> ** Sorry -
>
> Version 7 of ITSM - I didn't specify since the operational catalog is only
> present in ITSM 7.
>
> And my lack of a name is because I use this e-mail address as an arslist
> archive that is shared with a few people for a few different lists.
>
> But my name is Steve, and I'm a Reme-holic :)
>
> On 6/4/08, Rick Cook <[EMAIL PROTECTED]> wrote:
>>
>> ** What version of ITSM are you looking at using?  I may be able to help
>> you.
>>
>>
>> Rick
>>
>> P.S.  We appreciate it here if you tell us at least your name, so we know
>> to call you something other than lister345.
>>
>>  On Wed, Jun 4, 2008 at 8:48 AM, Lister Account <[EMAIL PROTECTED]>
>> wrote:
>>
>>> ** I was wondering if anybody out there is willing to share a spreadsheet
>>> of their operational catalog.  We're putting ours together, but it would be
>>> nice to have an existing example from another remedy customer to use as a
>>> starting point.  I've started to put some values together based on what I
>>> can glean from our existing CTI list and what I know about our business,
>>> but...  I'd really like to take a peek over someone else's shoulder :)
>>>
>>> I'd appreciate anybody's help.  You can send me info off list if you
>>> want.
>>>
>>> Thanks in advance!
>>> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
>>> html___
>>
>>
>> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
>> html___
>>
>
> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___
>

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