Well, Steve, I recently wrote a paper on this topic that you might find helpful, as others have. It's available on the BMC Development Network at this link:
http://developer.bmc.com/jiveProd/entry.jspa?externalID=3231 Rick On Wed, Jun 4, 2008 at 9:53 AM, Lister Account <[EMAIL PROTECTED]> wrote: > ** Sorry - > > Version 7 of ITSM - I didn't specify since the operational catalog is only > present in ITSM 7. > > And my lack of a name is because I use this e-mail address as an arslist > archive that is shared with a few people for a few different lists. > > But my name is Steve, and I'm a Reme-holic :) > > On 6/4/08, Rick Cook <[EMAIL PROTECTED]> wrote: >> >> ** What version of ITSM are you looking at using? I may be able to help >> you. >> >> >> Rick >> >> P.S. We appreciate it here if you tell us at least your name, so we know >> to call you something other than lister345. >> >> On Wed, Jun 4, 2008 at 8:48 AM, Lister Account <[EMAIL PROTECTED]> >> wrote: >> >>> ** I was wondering if anybody out there is willing to share a spreadsheet >>> of their operational catalog. We're putting ours together, but it would be >>> nice to have an existing example from another remedy customer to use as a >>> starting point. I've started to put some values together based on what I >>> can glean from our existing CTI list and what I know about our business, >>> but... I'd really like to take a peek over someone else's shoulder :) >>> >>> I'd appreciate anybody's help. You can send me info off list if you >>> want. >>> >>> Thanks in advance! >>> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" >>> html___ >> >> >> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" >> html___ >> > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"