As a starting point for product categorisation you could try the BMC best practice product categorisation that you'll find in the Foundation/Topology Discovery manuals.
Cheers Peter > > Hi Rick, > > > > Could you please point me to a similar document around "Product" > categorization? > > > > Thanks and Regards > > Naveen Kaushik > > > > ________________________________ > > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook > Sent: Thursday, June 05, 2008 12:24 AM > To: arslist@ARSLIST.ORG > Subject: Re: Operational Catalog Examples > > > > ** I think all of that would be under (OpCat2) "Access" or "Permissions" > or however you want to word it. Access is a broader term, which could > include permissions, account setup, issuing VPN keys, TCP/IP porting, > etc., so I'd probably go for that. > > Rick > > On Wed, Jun 4, 2008 at 11:37 AM, Sokol, Brian <[EMAIL PROTECTED]> > wrote: > > ** > > Hi Rick, > > > > Just read your paper and it is great so thanks. We are still on Help > Desk 6 but I know at some point will have to go the ITSM 7.x route. How > would you categorize things like account access, password resets etc? > > > > Thanks, > > Brian > > > > ________________________________ > > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook > Sent: Wednesday, June 04, 2008 1:13 PM > To: arslist@ARSLIST.ORG > Subject: Re: Operational Catalog Examples > > ** Well, Steve, I recently wrote a paper on this topic that you might > find helpful, as others have. It's available on the BMC Development > Network at this link: > > http://developer.bmc.com/jiveProd/entry.jspa?externalID=3231 > > Rick > > On Wed, Jun 4, 2008 at 9:53 AM, Lister Account <[EMAIL PROTECTED]> > wrote: > > ** Sorry - > > Version 7 of ITSM - I didn't specify since the operational catalog is > only present in ITSM 7. > > And my lack of a name is because I use this e-mail address as an arslist > archive that is shared with a few people for a few different lists. > > But my name is Steve, and I'm a Reme-holic :) > > On 6/4/08, Rick Cook <[EMAIL PROTECTED]> wrote: > > ** What version of ITSM are you looking at using? I may be able to help > you. > > > > Rick > > P.S. We appreciate it here if you tell us at least your name, so we > know to call you something other than lister345. > > On Wed, Jun 4, 2008 at 8:48 AM, Lister Account <[EMAIL PROTECTED]> > wrote: > > ** I was wondering if anybody out there is willing to share a > spreadsheet of their operational catalog. We're putting ours together, > but it would be nice to have an existing example from another remedy > customer to use as a starting point. I've started to put some values > together based on what I can glean from our existing CTI list and what I > know about our business, but... I'd really like to take a peek over > someone else's shoulder :) > > I'd appreciate anybody's help. You can send me info off list if you > want. > > Thanks in advance! > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > > > > DISCLAIMER: > ----------------------------------------------------------------------------------------------------------------------- > The contents of this e-mail and any attachment(s) are confidential and > intended for the named recipient(s) only. > It shall not attach any liability on the originator or HCL or its > affiliates. Any views or opinions presented in > this email are solely those of the author and may not necessarily reflect > the opinions of HCL or its affiliates. > Any form of reproduction, dissemination, copying, disclosure, > modification, distribution and / or publication of > this message without the prior written consent of the author of this > e-mail is strictly prohibited. If you have > received this email in error please delete it and notify the sender > immediately. Before opening any mail and > attachments please check them for viruses and defect. > ----------------------------------------------------------------------------------------------------------------------- > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
