Rick -
That's a great resource!

Steve

On 6/4/08, Rick Cook <[EMAIL PROTECTED]> wrote:
>
> ** Well, Steve, I recently wrote a paper on this topic that you might find
> helpful, as others have.  It's available on the BMC Development Network at
> this link:
>
> http://developer.bmc.com/jiveProd/entry.jspa?externalID=3231
>
> Rick
>
> On Wed, Jun 4, 2008 at 9:53 AM, Lister Account <[EMAIL PROTECTED]>
> wrote:
>
>> ** Sorry -
>>
>> Version 7 of ITSM - I didn't specify since the operational catalog is only
>> present in ITSM 7.
>>
>> And my lack of a name is because I use this e-mail address as an arslist
>> archive that is shared with a few people for a few different lists.
>>
>> But my name is Steve, and I'm a Reme-holic :)
>>
>> On 6/4/08, Rick Cook <[EMAIL PROTECTED]> wrote:
>>>
>>> ** What version of ITSM are you looking at using?  I may be able to help
>>> you.
>>>
>>> Rick
>>>
>>> P.S.  We appreciate it here if you tell us at least your name, so we know
>>> to call you something other than lister345.
>>>
>>> On Wed, Jun 4, 2008 at 8:48 AM, Lister Account <[EMAIL PROTECTED]>
>>> wrote:
>>>
>>>> ** I was wondering if anybody out there is willing to share a
>>>> spreadsheet of their operational catalog.  We're putting ours together, but
>>>> it would be nice to have an existing example from another remedy customer 
>>>> to
>>>> use as a starting point.  I've started to put some values together based on
>>>> what I can glean from our existing CTI list and what I know about our
>>>> business, but...  I'd really like to take a peek over someone else's
>>>> shoulder :)
>>>>
>>>> I'd appreciate anybody's help.  You can send me info off list if you
>>>> want.
>>>>
>>>> Thanks in advance!
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>>>
>>>
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>>>
>>
>> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
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>
> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
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