Hi Rick, Just read your paper and it is great so thanks. We are still on Help Desk 6 but I know at some point will have to go the ITSM 7.x route. How would you categorize things like account access, password resets etc? Thanks, Brian
________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Wednesday, June 04, 2008 1:13 PM To: arslist@ARSLIST.ORG Subject: Re: Operational Catalog Examples ** Well, Steve, I recently wrote a paper on this topic that you might find helpful, as others have. It's available on the BMC Development Network at this link: http://developer.bmc.com/jiveProd/entry.jspa?externalID=3231 Rick On Wed, Jun 4, 2008 at 9:53 AM, Lister Account <[EMAIL PROTECTED]> wrote: ** Sorry - Version 7 of ITSM - I didn't specify since the operational catalog is only present in ITSM 7. And my lack of a name is because I use this e-mail address as an arslist archive that is shared with a few people for a few different lists. But my name is Steve, and I'm a Reme-holic :) On 6/4/08, Rick Cook <[EMAIL PROTECTED]> wrote: ** What version of ITSM are you looking at using? I may be able to help you. Rick P.S. We appreciate it here if you tell us at least your name, so we know to call you something other than lister345. On Wed, Jun 4, 2008 at 8:48 AM, Lister Account <[EMAIL PROTECTED]> wrote: ** I was wondering if anybody out there is willing to share a spreadsheet of their operational catalog. We're putting ours together, but it would be nice to have an existing example from another remedy customer to use as a starting point. I've started to put some values together based on what I can glean from our existing CTI list and what I know about our business, but... I'd really like to take a peek over someone else's shoulder :) I'd appreciate anybody's help. You can send me info off list if you want. Thanks in advance! __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
