Classification: UNCLASSIFIED Caveats: NONE Fast probably means it's buggy!!! :)
Sounds interesting though. I'll try it the next time I get a free moment (2010+) Gordon M. Frank Remedy Skilled Professional - 7.x ITIL V3 Foundation Certified DISA\Verizon FNS -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of strauss Sent: Wednesday, June 25, 2008 10:58 AM To: arslist@ARSLIST.ORG Subject: Re: Patch 9002 ** That was fast - from January 2007 to May 2008 to get it fixed (and that is assuming that it has actually been fixed - guess I'll find out when we try to update the app when ITSM 7 patch 008 comes out). I would not have known unless you told me, because the issue I logged against it in February 2007 was closed as a defect in August 2007 with "no known eta on the updated patch 9002" provided. With the issue closed, they have no mechanism to let you know when a fix has been released, and they have not mentioned an update in any of the BMC Software Customer Support Notices (and I just went back and looked at the 3 from May and 6 from June). Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of J.T. Shyman Sent: Wednesday, June 25, 2008 9:33 AM To: arslist@ARSLIST.ORG Subject: Patch 9002 ** FYI: There is a new version of 9002, dated May 22nd, on BMC's site. --- J.T. Shyman ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of strauss Sent: Wednesday, June 25, 2008 10:23 AM To: arslist@ARSLIST.ORG Subject: Re: Renaming a company in ITSM 7 At UserWorld 2007, BMC promised a utility to do this; they have yet to deliver it. I expect to see it sometime after they fix the bugs in patch 9002 (and now 9004), so we are already talking years, not just months. So far, we have had to use the manual method that you described. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ <http://itsm.unt.edu/> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ Classification: UNCLASSIFIED Caveats: NONE _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
