Well, I'm glad to see they're listening, but it does beg this question: Their own PS people are plenty smart, and have, no doubt, offered suggestions for improvements of this type before. Certainly the customers and outside developers and consultants have complained about this for years. What changed recently to finally get their attention? They finally read the ITIL manual on Release Management?
Rick On Wed, Jun 25, 2008 at 9:20 AM, William Rentfrow < [EMAIL PROTECTED]> wrote: > ** Disclaimer: I am not/do not/can not speak on behalf of BMC of course... > > For what it's worth - I have several contacts within BMC since I quite > frequently work through their PS group. Due to some version issues with > this and other patches I essentially wrote out a very long explanation of > how their versioning system could use a LOT of improvement and it actually > got pushed higher up in BMC. More on that in a second... > > Case in point. We installed IM 7.03. However, in order to be "up to date" > we also needed to install the patch 6 from 7.02. This makes no sense to me > whatsoever. Ditto the "new" version of patch 9002. Keeping track of these > things - especially when you have 4 servers with many products, patches, and > add-ons installed - becomes hard. > > I think BMC is getting the message on a number of the items people have > been less than happy about though. After I wrote my versioning manifesto I > actually got calls from several people at BMC (including a VP of something - > I do not recall off the top of my head) who wanted to know details and > why/how this was so hard. They are actually very interested in real > examples of how this stuff works/doesn't work for them. Also, I had > dinner with a BMC employee last week and she informed me they are REALLY > trying to improve the weak links in tech support as well. > > ------------------------------ > *From:* Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] *On Behalf Of *Robert Molenda > *Sent:* Wednesday, June 25, 2008 10:09 AM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Patch 9002 > > ** As a sideline question - it was mentioned that 'patch 9002 was updated' > - can you tell version numbers? can 'Patches have Patches' ?? - I would have > expected 9002 to be 'retired' and 900X to be released. > > Robert > > On Wed, Jun 25, 2008 at 7:57 AM, strauss <[EMAIL PROTECTED]> > wrote: > >> ** >> >> That was fast – from January 2007 to May 2008 to get it fixed (and that is >> assuming that it has actually been fixed – guess I'll find out when we try >> to update the app when ITSM 7 patch 008 comes out). >> >> >> >> I would not have known unless you told me, because the issue I logged >> against it in February 2007 was closed as a defect in August 2007 with "no >> known eta on the updated patch 9002" provided. With the issue closed, they >> have no mechanism to let you know when a fix has been released, and they >> have not mentioned an update in any of the BMC Software Customer Support >> Notices (and I just went back and looked at the 3 from May and 6 from June). >> >> >> >> Christopher Strauss, Ph.D. >> Call Tracking Administration Manager >> University of North Texas Computing & IT Center >> http://itsm.unt.edu/ >> >> *From:* Action Request System discussion list(ARSList) [mailto: >> [EMAIL PROTECTED] *On Behalf Of *J.T. Shyman >> *Sent:* Wednesday, June 25, 2008 9:33 AM >> *To:* arslist@ARSLIST.ORG >> *Subject:* Patch 9002 >> >> >> >> ** >> >> FYI: There is a new version of 9002, dated May 22nd, on BMC's site. >> >> >> >> --- J.T. Shyman >> ------------------------------ >> >> *From:* Action Request System discussion list(ARSList) [mailto: >> [EMAIL PROTECTED] *On Behalf Of *strauss >> *Sent:* Wednesday, June 25, 2008 10:23 AM >> *To:* arslist@ARSLIST.ORG >> *Subject:* Re: Renaming a company in ITSM 7 >> >> >> >> At UserWorld 2007, BMC promised a utility to do this; they have yet to >> deliver it. I expect to see it sometime after they fix the bugs in patch >> 9002 (and now 9004), so we are already talking years, not just months. >> >> >> >> So far, we have had to use the manual method that you described. >> >> >> >> Christopher Strauss, Ph.D. >> Call Tracking Administration Manager >> University of North Texas Computing & IT Center >> http://itsm.unt.edu/ >> >> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" >> html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers >> Are" html___ >> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" >> html___ >> > > > > -- > If it were not for the gutter, my mind would be homeless! __Platinum > Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
