The release notes text file says:
Task Template version 3 Installer Release Notes Date: May 8, 2008 I was not aware of a version 2. They also list a half dozen outstanding defects in the patch, or with its effect on Change Management templates. There is an updated Installation Guide in the zip file. It does look like they finally have it setup to be run as a hotfix AFTER you run one of the full ITSM patches (004 to 007). I had to manually reinstall it after patch 007 for production, where it had been added to a new install of patch 006. BTW, they have already logged several defects, provided workarounds, or attempted to explain away issues with patch 9004 that I reported at the end of May. We'll see how long it takes to get THAT patch ready for prime time. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Robert Molenda Sent: Wednesday, June 25, 2008 10:09 AM To: arslist@ARSLIST.ORG Subject: Re: Patch 9002 ** As a sideline question - it was mentioned that 'patch 9002 was updated' - can you tell version numbers? can 'Patches have Patches' ?? - I would have expected 9002 to be 'retired' and 900X to be released. Robert On Wed, Jun 25, 2008 at 7:57 AM, strauss <[EMAIL PROTECTED]> wrote: ** That was fast - from January 2007 to May 2008 to get it fixed (and that is assuming that it has actually been fixed - guess I'll find out when we try to update the app when ITSM 7 patch 008 comes out). I would not have known unless you told me, because the issue I logged against it in February 2007 was closed as a defect in August 2007 with "no known eta on the updated patch 9002" provided. With the issue closed, they have no mechanism to let you know when a fix has been released, and they have not mentioned an update in any of the BMC Software Customer Support Notices (and I just went back and looked at the 3 from May and 6 from June). Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of J.T. Shyman Sent: Wednesday, June 25, 2008 9:33 AM To: arslist@ARSLIST.ORG Subject: Patch 9002 ** FYI: There is a new version of 9002, dated May 22nd, on BMC's site. --- J.T. Shyman _____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of strauss Sent: Wednesday, June 25, 2008 10:23 AM To: arslist@ARSLIST.ORG Subject: Re: Renaming a company in ITSM 7 At UserWorld 2007, BMC promised a utility to do this; they have yet to deliver it. I expect to see it sometime after they fix the bugs in patch 9002 (and now 9004), so we are already talking years, not just months. So far, we have had to use the manual method that you described. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ <http://itsm.unt.edu/> __Platinum Sponsor: www.rmsportal.com <http://www.rmsportal.com/> ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com <http://www.rmsportal.com/> ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com <http://www.rmsportal.com/> ARSlist: "Where the Answers Are" html___ -- If it were not for the gutter, my mind would be homeless! __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
