As a sideline question - it was mentioned that 'patch 9002 was updated' - can you tell version numbers? can 'Patches have Patches' ?? - I would have expected 9002 to be 'retired' and 900X to be released.
Robert On Wed, Jun 25, 2008 at 7:57 AM, strauss <[EMAIL PROTECTED]> wrote: > ** > > That was fast – from January 2007 to May 2008 to get it fixed (and that is > assuming that it has actually been fixed – guess I'll find out when we try > to update the app when ITSM 7 patch 008 comes out). > > > > I would not have known unless you told me, because the issue I logged > against it in February 2007 was closed as a defect in August 2007 with "no > known eta on the updated patch 9002" provided. With the issue closed, they > have no mechanism to let you know when a fix has been released, and they > have not mentioned an update in any of the BMC Software Customer Support > Notices (and I just went back and looked at the 3 from May and 6 from June). > > > > Christopher Strauss, Ph.D. > Call Tracking Administration Manager > University of North Texas Computing & IT Center > http://itsm.unt.edu/ > > *From:* Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] *On Behalf Of *J.T. Shyman > *Sent:* Wednesday, June 25, 2008 9:33 AM > *To:* arslist@ARSLIST.ORG > *Subject:* Patch 9002 > > > > ** > > FYI: There is a new version of 9002, dated May 22nd, on BMC's site. > > > > --- J.T. Shyman > ------------------------------ > > *From:* Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] *On Behalf Of *strauss > *Sent:* Wednesday, June 25, 2008 10:23 AM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Renaming a company in ITSM 7 > > > > At UserWorld 2007, BMC promised a utility to do this; they have yet to > deliver it. I expect to see it sometime after they fix the bugs in patch > 9002 (and now 9004), so we are already talking years, not just months. > > > > So far, we have had to use the manual method that you described. > > > > Christopher Strauss, Ph.D. > Call Tracking Administration Manager > University of North Texas Computing & IT Center > http://itsm.unt.edu/ > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers > Are" html___ > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > -- If it were not for the gutter, my mind would be homeless! _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
