Carey, it still crashed. Something else I just noticed, is that it is also crashing remedy whenever this happens.
I think that my timeout isn't really at timeout, rather something is crashing remedy whenever I try to save my form after altering the archiving settings, then my admin tool doesn't know it, so it is still trying to save changes, but gets caught in some sort of flux stage. Finally, it timeouts and stops trying to make the change. Strange.... Guess I might have to contact Remedy on this one, but I already know what they'll say... Gary Opela, Jr. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Tuesday, September 09, 2008 9:40 AM To: arslist@ARSLIST.ORG Subject: Re: Archiving Question Gary, Well since you put it that way... :) That behavior sound like a bug/failure to me. (Please report it before I get stuck in that condition too. :) ) I wonder if you can: 1) Disable archiving on the server. (Server Information, Configuration tab : May require an ARS server restart, but I am not sure) 2) Make the change to the Form. 3) Then enable archiving on the server. Maybe if you go at it that way you can get around the admin tool timeout? If the admin tool still times out.. maybe you can do step 3 by editing the ar.conf file and sending the server a signal to reread it's config file? Just a WAG. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. On Tue, Sep 9, 2008 at 10:24 AM, Opela, Gary L CTR USAF AFMC 72 CS/SCBAH <[EMAIL PROTECTED]> wrote: > Thanks Carey. I do not have any other archiving processes to worry > about. My main issue now is that any time I try to turn on archiving, > whenever I save the form, my admin tool times out. It did this yesterday > and whenever I came in today, I checked, and the updates to the database > never took. > > So, I'll address that later, I'm not too worried about it for now. > > Thanks, > > Gary Opela, Jr. ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
