Does the arerror.log have a stack trace? What patch level are you on? What version/patch of the admin tool are you using?
Axton On Tue, Sep 9, 2008 at 11:14 AM, Opela, Gary L CTR USAF AFMC 72 CS/SCBAH < [EMAIL PROTECTED]> wrote: > Carey, it still crashed. > > Something else I just noticed, is that it is also crashing remedy > whenever this happens. > > I think that my timeout isn't really at timeout, rather something is > crashing remedy whenever I try to save my form after altering the > archiving settings, then my admin tool doesn't know it, so it is still > trying to save changes, but gets caught in some sort of flux stage. > Finally, it timeouts and stops trying to make the change. > > Strange.... > > Guess I might have to contact Remedy on this one, but I already know > what they'll say... > > Gary Opela, Jr. > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black > Sent: Tuesday, September 09, 2008 9:40 AM > To: arslist@ARSLIST.ORG > Subject: Re: Archiving Question > > Gary, > > Well since you put it that way... :) > > That behavior sound like a bug/failure to me. (Please report it before > I get stuck in that condition too. :) ) > > I wonder if you can: > 1) Disable archiving on the server. > (Server Information, Configuration tab : May require an ARS server > restart, but I am not sure) > 2) Make the change to the Form. > 3) Then enable archiving on the server. > > Maybe if you go at it that way you can get around the admin tool > timeout? > If the admin tool still times out.. maybe you can do step 3 by > editing the ar.conf file and sending the server a signal to reread > it's config file? > > Just a WAG. > > -- > Carey Matthew Black > Remedy Skilled Professional (RSP) > ARS = Action Request System(Remedy) > > Love, then teach > Solution = People + Process + Tools > Fast, Accurate, Cheap.... Pick two. > > > > On Tue, Sep 9, 2008 at 10:24 AM, Opela, Gary L CTR USAF AFMC 72 > CS/SCBAH <[EMAIL PROTECTED]> wrote: > > Thanks Carey. I do not have any other archiving processes to worry > > about. My main issue now is that any time I try to turn on archiving, > > whenever I save the form, my admin tool times out. It did this > yesterday > > and whenever I came in today, I checked, and the updates to the > database > > never took. > > > > So, I'll address that later, I'm not too worried about it for now. > > > > Thanks, > > > > Gary Opela, Jr. > > ________________________________________________________________________ > _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
