We are using IM 7.0, and the Run if condition in the same escalation "HPD:INC:AuroCloseResolved" is
( 'Status' = "Resolved") AND ( 'Last Resolved Date' < ($TIMESTAMP$ - 1296000)). On Wed, Sep 10, 2008 at 9:24 AM, William Rentfrow < [EMAIL PROTECTED]> wrote: > ** If you are using IM 7.03 (and I presume all of the versions) there is a > bug/inefficiency worth fixing that I stumbled across - especially if you are > using auditing. > > I reported this to BMC already - here's the write-up I sent them: > > In Incident Management 7.03 there is an escalation named: > > HPD:INC:AutoCloseResolved (Interval, 1 day) > > This qualification auto-closes any Incident that is Resolved. However, it > is also updating EVERY incident that is already closed because the "Run if" > qualification for this escalation is: > > 'Last Resolved Date' < ($TIMESTAMP$ - 1296000) > > This is causing server slow downs when it runs. This problem is MUCH worse > if you have auditing turned on for the HPD:Help Desk form and you are > auditing the 'Status' field. You get a new record every day for each > already closed record in the HPD:Help Desk form that are older than the > qualification. > > On our system for instance there are approximately 70,000 closed records > old enough to qualify. Each day all of those records are have their status > set to closed even though it is already set to closed. The audit record > created shows the status field changed from "Closed" to "Closed". > > So every day when this runs it is updating 70,0000 HPD:Help Desk records > and creating an additional 70,000 Audit records. > > The fix is easy of course - you just add the Status to the qualification > like this: > > 'Last Resolved Date' < ($TIMESTAMP$ - 1296000) AND 'Status' < "Closed" > > William Rentfrow, Principal Consultant > [EMAIL PROTECTED] > C 701-306-6157 > O 952-432-0227 > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ -- Kiran Kodali Ph: 940-231-8524 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
