We are using IM 7.00.00 and where can we find the patch info? On Wed, Sep 10, 2008 at 9:59 AM, Lammey, Peter A. <[EMAIL PROTECTED]>wrote:
> ** We are using IM 7.02 Patch 005. > > > Thanks > Peter Lammey > ESPN MIT Technical Services & Applications Management > 860-766-4761 > > > ------------------------------ > *From:* Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] *On Behalf Of *William Rentfrow > *Sent:* Wednesday, September 10, 2008 9:58 AM > > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Incident Management bug worth noting > > ** Weird. > > I've checked it on two different installs of the system and it was the > same. I do not believe it has been changed. > > What is the exact version of IM you are both using? > > ------------------------------ > *From:* Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] *On Behalf Of *kiran kodali > *Sent:* Wednesday, September 10, 2008 8:44 AM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Incident Management bug worth noting > > ** We are using IM 7.0, and the Run if condition in the same escalation > "HPD:INC:AuroCloseResolved" is > > ( 'Status' = "Resolved") AND ( 'Last Resolved Date' < ($TIMESTAMP$ - > 1296000)). > > On Wed, Sep 10, 2008 at 9:24 AM, William Rentfrow < > [EMAIL PROTECTED]> wrote: > >> ** If you are using IM 7.03 (and I presume all of the versions) there is >> a bug/inefficiency worth fixing that I stumbled across - especially if you >> are using auditing. >> >> I reported this to BMC already - here's the write-up I sent them: >> >> In Incident Management 7.03 there is an escalation named: >> >> HPD:INC:AutoCloseResolved (Interval, 1 day) >> >> This qualification auto-closes any Incident that is Resolved. However, it >> is also updating EVERY incident that is already closed because the "Run if" >> qualification for this escalation is: >> >> 'Last Resolved Date' < ($TIMESTAMP$ - 1296000) >> >> This is causing server slow downs when it runs. This problem is MUCH >> worse if you have auditing turned on for the HPD:Help Desk form and you are >> auditing the 'Status' field. You get a new record every day for each >> already closed record in the HPD:Help Desk form that are older than the >> qualification. >> >> On our system for instance there are approximately 70,000 closed records >> old enough to qualify. Each day all of those records are have their status >> set to closed even though it is already set to closed. The audit record >> created shows the status field changed from "Closed" to "Closed". >> >> So every day when this runs it is updating 70,0000 HPD:Help Desk records >> and creating an additional 70,000 Audit records. >> >> The fix is easy of course - you just add the Status to the qualification >> like this: >> >> 'Last Resolved Date' < ($TIMESTAMP$ - 1296000) AND 'Status' < "Closed" >> >> William Rentfrow, Principal Consultant >> [EMAIL PROTECTED] >> C 701-306-6157 >> O 952-432-0227 >> >> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" >> html___ > > > > > -- > Kiran Kodali > Ph: 940-231-8524 > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers > Are" html___ > ------------------------------ > Please consider the environment before printing this e-mail. > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > -- Kiran Kodali Ph: 940-231-8524 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
