Thanks Peter, We are using IM 7.0.03, Patch 007.
On Wed, Sep 10, 2008 at 10:38 AM, Lammey, Peter A. <[EMAIL PROTECTED]>wrote: > ** Open the form called "SHARE:Application_Properties" run a search for > Property Value set to "BMC Remedy Incident Management". > That will return a record that will show you in a table field the Version > and Patch level you have installed on your system. > > Thanks > Peter Lammey > ESPN MIT Technical Services & Applications Management > 860-766-4761 > > > ------------------------------ > *From:* Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] *On Behalf Of *kiran kodali > *Sent:* Wednesday, September 10, 2008 10:32 AM > > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Incident Management bug worth noting > > ** We are using IM 7.00.00 and where can we find the patch info? > > On Wed, Sep 10, 2008 at 9:59 AM, Lammey, Peter A. <[EMAIL PROTECTED] > > wrote: > >> ** We are using IM 7.02 Patch 005. >> >> >> Thanks >> Peter Lammey >> ESPN MIT Technical Services & Applications Management >> 860-766-4761 >> >> >> ------------------------------ >> *From:* Action Request System discussion list(ARSList) [mailto: >> [EMAIL PROTECTED] *On Behalf Of *William Rentfrow >> *Sent:* Wednesday, September 10, 2008 9:58 AM >> >> *To:* arslist@ARSLIST.ORG >> *Subject:* Re: Incident Management bug worth noting >> >> ** Weird. >> >> I've checked it on two different installs of the system and it was the >> same. I do not believe it has been changed. >> >> What is the exact version of IM you are both using? >> >> ------------------------------ >> *From:* Action Request System discussion list(ARSList) [mailto: >> [EMAIL PROTECTED] *On Behalf Of *kiran kodali >> *Sent:* Wednesday, September 10, 2008 8:44 AM >> *To:* arslist@ARSLIST.ORG >> *Subject:* Re: Incident Management bug worth noting >> >> ** We are using IM 7.0, and the Run if condition in the same escalation >> "HPD:INC:AuroCloseResolved" is >> >> ( 'Status' = "Resolved") AND ( 'Last Resolved Date' < ($TIMESTAMP$ - >> 1296000)). >> >> On Wed, Sep 10, 2008 at 9:24 AM, William Rentfrow < >> [EMAIL PROTECTED]> wrote: >> >>> ** If you are using IM 7.03 (and I presume all of the versions) there is >>> a bug/inefficiency worth fixing that I stumbled across - especially if you >>> are using auditing. >>> >>> I reported this to BMC already - here's the write-up I sent them: >>> >>> In Incident Management 7.03 there is an escalation named: >>> >>> HPD:INC:AutoCloseResolved (Interval, 1 day) >>> >>> This qualification auto-closes any Incident that is Resolved. However, >>> it is also updating EVERY incident that is already closed because the "Run >>> if" qualification for this escalation is: >>> >>> 'Last Resolved Date' < ($TIMESTAMP$ - 1296000) >>> >>> This is causing server slow downs when it runs. This problem is MUCH >>> worse if you have auditing turned on for the HPD:Help Desk form and you are >>> auditing the 'Status' field. You get a new record every day for each >>> already closed record in the HPD:Help Desk form that are older than the >>> qualification. >>> >>> On our system for instance there are approximately 70,000 closed records >>> old enough to qualify. Each day all of those records are have their status >>> set to closed even though it is already set to closed. The audit record >>> created shows the status field changed from "Closed" to "Closed". >>> >>> So every day when this runs it is updating 70,0000 HPD:Help Desk records >>> and creating an additional 70,000 Audit records. >>> >>> The fix is easy of course - you just add the Status to the qualification >>> like this: >>> >>> 'Last Resolved Date' < ($TIMESTAMP$ - 1296000) AND 'Status' < "Closed" >>> >>> William Rentfrow, Principal Consultant >>> [EMAIL PROTECTED] >>> C 701-306-6157 >>> O 952-432-0227 >>> >>> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" >>> html___ >> >> >> >> >> -- >> Kiran Kodali >> Ph: 940-231-8524 >> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" >> html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers >> Are" html___ >> ------------------------------ >> Please consider the environment before printing this e-mail. >> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" >> html___ >> > > > > -- > Kiran Kodali > Ph: 940-231-8524 > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > -- Kiran Kodali Ph: 940-231-8524 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
