Whats the size of your system? Meaning number of records etc? Any customizations?
I would check on things like indexes.. Maybe some customizations you have done runs a bad search? Joe D'Souza Remedy Developer / Consultant, Shyle Networks, New Jersey. ----- Original Message ---- From: Koyb P. Liabt <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Thursday, September 11, 2008 11:43:12 AM Subject: Incident Management 7.x Slow ** Hello all, We are on ITSM 7.0.3, patch 7. We are having issues with the Incident Management application only. When the user presses SAVE to create the ticket - it takes 5 minutes to process the transaction, and then the error message comes back and says: ARERR [92] Timeout during database update -- the operation has been accepted by the server and will usually complete successfully : server XYZ The process does not hang when submitting tickets via Asset, or Change Management. I generated logs and nothing jumped out. I noticed the latency happens when modify an incident record ticket also. Is there some bug with Incident Management? _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
