Forgot to mention - this hanging when submitting tickets to Incident Management?also happening in Production - and there has not been any customizations to the Production Incident Management application - its straight out of the box.
-----Original Message----- From: [EMAIL PROTECTED] To: ARSLIST@ARSLIST.ORG Sent: Thu, 11 Sep 2008 12:06 pm Subject: Re: Incident Management 7.x Slow We have maybe 23 records in Incident Management because it still new.? We have not done much at all in terms of customization.? I created one permission group and one active link that is disabled. -----Original Message----- From: Joe DeSouza <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Thu, 11 Sep 2008 11:52 am Subject: Re: Incident Management 7.x Slow ** Whats the size of your system??Meaning number?of records etc? Any customizations? ? I would check on?things like indexes.. Maybe some customizations you have done?runs a bad search? ? Joe D'Souza Remedy Developer / Consultant, Shyle Networks, New Jersey. ----- Original Message ---- From: Koyb P. Liabt <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Thursday, September 11, 2008 11:43:12 AM Subject: Incident Management 7.x Slow ** Hello all, We are on ITSM 7.0.3, patch 7.? We are having issues with?the Incident Management application only.? When the user presses SAVE to create the ticket - it takes 5 minutes to process the transaction, and then the error message comes back and says: ARERR [92] Timeout during database update -- the operation has been accepted by the server and will usually complete successfully : server XYZ The process does not hang when submitting tickets via?Asset, or Change Management.? I generated logs and nothing jumped out.? I noticed the latency happens when?modify an incident record ticket also. Is there some bug with Incident Management? Looking for spoilers and reviews on the new TV season? Get AOL's ultimate guide to fall TV. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
