Because with reverse proxies, nat, and some other things, you can not reliably get an ip from the client. So in BMC's effort to enforce their licensing model, this is the best they could come up with.
Axton Grams On Tue, Sep 16, 2008 at 1:50 PM, Nyall McCavitt <[EMAIL PROTECTED]> wrote: > Hi, > > I reported a similar issue to Support and the explanation I got was that the > information displayed was a GUID created by Mid-Tier. I didn't get any > explanation as to why this GUID was displayed and not the real IP address. > > It has only happened once but for me it coincided with a login via Mid-Tier > which then caused the Remedy Server itself to crash. I'm not sure if the > GUID caused the crash or if the GUID was reported due to the crash. > Restarting of Tomcat cleared the problem and it has not reappeared since. > > Nyall > > > > Opela, Gary L CTR USAF AFMC 72 CS/SCBAH wrote: >> >> Axton, I think you are on to something here. I got into her computer and >> found she has a standard IP address. I showed her how to do an ipconfig, >> so she can let me know if she is having a problem in the future. I also >> noticed, by looking through my arerror.log, I have three other users >> experiencing the same issue, just not telling me about it. >> >> The error in the log is as follows: >> >> Tue Sep 16 10:07:22 2008 390620 : User is currently connected from >> another machine (ARERR 9093) >> Tue Sep 16 10:07:22 2008 Client already connected - username:<user>, >> client-type:Mid-tier, >> existing-IP:a92cf51a1569bdf1:-72515d6a:11c41fe7e8a:-7fd2, >> new-IP:a92cf51a1569bdf1:-72515d6a:11c41fe7e8a:-7fd1 - User has Override >> option >> >> Sometimes she has override, but if she's overridden lately, then she >> doesn't. >> >> Anyone have any ideas? >> >> Thanks, >> >> Gary Opela, Jr. >> >> > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
