Thanks, I know I could do it, I was trying to help Sean. Thanks again,
hbr On Wed, Jan 21, 2009 at 8:04 PM, Tim Richardson <t...@remedyedge.com> wrote: > ** Hi Howard, > > You can do it, and you have a number of options. If you are going to be > moving individual tickets, you can consider: > > XML, Database Links, Remedy API Language set to get data from Maximo to > Remedy. > > Going the other way around, I'm not as familiar with Maximo, but I would > look at the database avenue for sure. If Maximo offers an API, that would > be an option as well. > > In short; a simple solution is to create staging tables on both servers. > You could have an INCOMING and an OUTGOING on both servers. > > Remedy Outgoing pushes to Maximo Incoming > Maximo Outgoing pushes to Remedy Incoming > > The actual technology (XML, API or database transfer) would basically just > get the tickets across to each other. > > Once in Remedy or in Maximo, use the native language to move the data into > it's target form. For Remedy, that would be filters. For Maximo, whatever > the development language is there. > > You could use a polling strategy to check the forms every few minutes...or > if it had to be real-time, you could attach triggers and move the data on > insert. > > Be sure to build your integration to be robust enough to handle the target > being offline. You want to queue up requests that don't make it and process > them later. You don't want the user to see a failure. > > If you need any specific help with this, feel free to email me directly at > t...@remedyedge.com. I don't mind helping out. I've done a lot of > integrations in my time; and they basically use this methodology...I even > have some API code I can give you if you choose that route (at least for the > Remedy half of it). > > > > > > --- On *Wed, 1/21/09, Howard Richter <hbr4...@gmail.com>* wrote: > > From: Howard Richter <hbr4...@gmail.com> > Subject: Re: Remedy / Maximo integration....how ! > To: arslist@ARSLIST.ORG > Date: Wednesday, January 21, 2009, 5:43 PM > > ** How fast do they need to be moved? Maybe aie could be used? > > Howard > > On Wed, Jan 21, 2009 at 4:53 PM, Sean Harrodine > <sean_rem...@yahoo.co.uk>wrote: > >> ** Hi everyone, >> >> I have been asked to look into the possibility of passing tickets from an >> IBM Maximo ticketing solution into my Remedy 6.3 linux system and vice >> versa, and wanted to see if anyone else has attempted this and had any >> success, and if so, how you managed to achieve this. >> >> Obviously there will be a need for a mapping exercise between fields so i >> am looking for some insight as to "how" i could achieve this and what type >> of functionality to investigate. >> >> All network connectivity will obviously be in place >> beforehand....well.....thats what i'm being told :o) >> >> Thanks in advance for any input. >> >> rgds, >> Sean >> >> __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ > > > > > -- > Howard Richter > Red Hat Certified Technician > CompTIA Linux+ Certified > ITIL Foundation Certified > E-Mail = hbr4...@gmail.com > LinkedIn Profile = http://www.linkedin.com/in/hbr4270 > __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ > > __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" > html___ > -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = hbr4...@gmail.com LinkedIn Profile = http://www.linkedin.com/in/hbr4270 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
