All he needs is submitting/viewing tickets. No updates are needed. So I guess using fixed license is waste of money. Also I am not sure but I guess if 10 users login at a time it will use 10 fixed licenses even though they use same user name. ReadRestric is free and unlimited. You can use it even in submitter mode locked , the only difference is normal user can update his own ticket without any license in submitter mode locked. A read restrict user can not modify his own ticket even in submitter mode locked.
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