Thanks for all the replies. It looks like i need to have a read up and understand about the "web services" element of Remedy and what it can do for me as we dont currently use it.
I have previously done a similar integration but between another Remedy solution not Maximo, based around "XML formatted style data", and then accepted on a unix socket and then processed accordingly using ARSPerl, but i think this may needs to be different. ________________________________ From: Tim Richardson <t...@remedyedge.com> To: arslist@ARSLIST.ORG Sent: Thursday, 22 January, 2009 1:04:22 Subject: Re: Remedy / Maximo integration....how ! ** Hi Howard, You can do it, and you have a number of options. If you are going to be moving individual tickets, you can consider: XML, Database Links, Remedy API Language set to get data from Maximo to Remedy.. Going the other way around, I'm not as familiar with Maximo, but I would look at the database avenue for sure. If Maximo offers an API, that would be an option as well. In short; a simple solution is to create staging tables on both servers. You could have an INCOMING and an OUTGOING on both servers. Remedy Outgoing pushes to Maximo Incoming Maximo Outgoing pushes to Remedy Incoming The actual technology (XML, API or database transfer) would basically just get the tickets across to each other. Once in Remedy or in Maximo, use the native language to move the data into it's target form. For Remedy, that would be filters.. For Maximo, whatever the development language is there. You could use a polling strategy to check the forms every few minutes...or if it had to be real-time, you could attach triggers and move the data on insert. Be sure to build your integration to be robust enough to handle the target being offline. You want to queue up requests that don't make it and process them later. You don't want the user to see a failure. If you need any specific help with this, feel free to email me directly at t...@remedyedge.com. I don't mind helping out. I've done a lot of integrations in my time; and they basically use this methodology...I even have some API code I can give you if you choose that route (at least for the Remedy half of it). --- On Wed, 1/21/09, Howard Richter <hbr4...@gmail.com> wrote: From: Howard Richter <hbr4...@gmail.com> Subject: Re: Remedy / Maximo integration....how ! To: arsl...@arslist..org Date: Wednesday, January 21, 2009, 5:43 PM ** How fast do they need to be moved? Maybe aie could be used? Howard On Wed, Jan 21, 2009 at 4:53 PM, Sean Harrodine <sean_rem...@yahoo.co.uk> wrote: ** Hi everyone, I have been asked to look into the possibility of passing tickets from an IBM Maximo ticketing solution into my Remedy 6..3 linux system and vice versa, and wanted to see if anyone else has attempted this and had any success, and if so, how you managed to achieve this. Obviously there will be a need for a mapping exercise between fields so i am looking for some insight as to "how" i could achieve this and what type of functionality to investigate. All network connectivity will obviously be in place beforehand....well.....thats what i'm being told :o) Thanks in advance for any input. rgds, Sean __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = hbr4...@gmail.com LinkedIn Profile = http://www.linkedin.com/in/hbr4270 __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
