The 112 field is used for GROUPS not User Logins
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Remedy Maniac Sent: Tuesday, April 07, 2009 9:34 AM To: arslist@ARSLIST.ORG Subject: how to define access to Assignee Group dear listers, I am trying to build an access based on individual basis. i.e: the user can access any ticket as soon as s/he is either the Submitter or in the CC list field found in the ticket itself (= there is a character field used to cc some people) So i created a character field with id 112 named Assignee Group I've built a workflow which reads the User form and set the field 112 to the login name of the $USER$ the Request-ID field is readable by the field id 112 This later is correctly updated base on the login found in the User form But then I keep getting the following message: You cannot translate the group name in the Group List or Assignee Group Field. : Assignee Group (ARWARN 9305)" Can anyone help on solving this issue? Thank you Serouche PS: ARS 6.00.01 with Mid-tiers 6.3 on Solaris 8 with Sybase 12.5.3 ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" DISCLAIMER Important! This message is intended for the above named person(s) only and is CONFIDENTIAL AND PROPRIETARY. If you are not the intended recipient of this e-mail and have received it in error, please immediately notify the sender by return email and then delete it from your mailbox. This message may be protected by the attorney-client privilege and/or work product doctrine. Accessing, copying, disseminating or re-using any of the information contained in this e-mail by anyone other than the intended recipient is strictly prohibited. Finally, you should check this email and any attachments for the presence of viruses, as the sender accepts no liability for any damage caused by any virus transmitted by this email. Thank you. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
