Re: how to define access to Assignee Group

[Remedy Maniac]

** right. Many thanks for this infos. Somehow I have the feeling that I am loosing my first goal: I need to give access on requests on an individual basis. Depending whether the user is either the submitter or in the cc list field. Would that be the way to proceed: using the Assignee Group combined with Dynamic group? Or am I just walking in lost corridors? Many thanks for your help Serouche Rod Harris wrote: ** Serouche,   Yes, you can use the assignee group field to hold individual users. The userid needs to be enclosed in single quotes though to distinguish it from a group name.   The same rules apply for the dynamic groups fields (fields and matching group IDs in the range of 60000 to 60999). Dynamic groups enable you to have more than 1 field with the same attributes as the special 112 field. I think this feature was added in about V6.   One note of caution when you put userids into a dynamic group field. Watch out for userids that have a single quote in them eg. 'Peter o'connell'. You need to put a second single quote in front of the one in the name in these cases.     Rod   On 07/04/2009, Remedy Maniac <remedy.man...@googlemail.com> wrote: dear listers, I am trying to build an access based on individual basis. i.e: the user can access any ticket as soon as s/he is either the Submitter or in the CC list field found in the ticket itself (= there is a character field used to cc some people) So i created a character field with id 112 named Assignee Group I've built a workflow which reads the User form and set the field 112 to the login name of the $USER$ the Request-ID field is readable by the field id 112 This later is correctly updated base on the login found in the User form But then I keep getting the following message: You cannot translate the group name in the Group List or Assignee Group Field. : Assignee Group (ARWARN 9305)" Can anyone help on solving this issue? Thank you Serouche PS: ARS 6.00.01 with Mid-tiers 6.3 on Solaris 8 with Sybase 12.5.3 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___