Warren, I would think about this as an idea...
BasicGuide-630.2006.05.09.pdf Pg: 619 --> Application-Confirm-Password You can build a dialog to capture the "other users password" and submit it it as a "customer signature record". If the password is valid then a record would be created. If not, then an error should be thrown. Then the tech can finish up anything they need to and submit the whole set of data. :) Or workflow can auto trigger all of that from the dialog when the customer signature submit works. :) Just make sure that the customer could login and sign the records later too and I think you should be good to go. That way the tech could "finish it pending a signature" when the customer is not there, and the customer could sign for it later. -- Carey Matthew Black BMC Remedy AR System Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. On Sat, May 9, 2009 at 5:21 PM, Warren Baltimore <warrenbaltim...@gmail.com> wrote: > ** > ARS 6.3 > Mid Tier 6.3 > Apache > > Here's the deal.... > > I have a form used by the field techs when refreshing new equipment. Once > the tech has "provisioned" all of the equipment, and they have finished > recording which equipment the customer is getting, he/she clicks a check box > that pushes the information to a signature page. So far so good.... > > The problem that I have is I want to instantly pop a window that will allow > the customer to login and "sign" for the equipment. > > My problem is this, the tech is going to be signed on using the Mid Tier. I > am using the ViewFormServlet to indicate which form and Request to open, but > I need it to open NOT as the tech, but as the customer. I've tried using > the username= paramater, but no matter what I do, the form opens as the > Technician. > > By the way, I'm not doing an open window to the form. Instead, I am opening > a display only form with a view field. I am setting that view field to the > page I want. > > Is there a way for me to get to where I want to be? I don't want to send a > notification to the user via email as that will be subject to the vagaries > of email and time! I want the tech to be able to just click and go. Get > the sig and be done. I know that if I logout the tech, then the whole thing > is going to die (at least that's what I expect to happen.) > > I suspect that there is a way of opening that new browser in the view field > independant of the technician's session. Any ideas? > > Or do I just need to swallow and go the email route? > > Thanks in Advance! > -- > Warren R. Baltimore II > Remedy Developer > 410-533-5367 > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
