Warren, Ok... how about this... :)
Put together a small JSP page that would authenticate against the ARS Server then submit a record and then logout. If you know a little Java and HTML it should not be to hard to whip that up. -- Carey Matthew Black BMC Remedy AR System Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. On Sat, May 9, 2009 at 6:49 PM, Carey Matthew Black <black....@gmail.com> wrote: > Warren, > > Oh... strike that.. that only checks the current users password. Doh... > > -- > Carey Matthew Black > BMC Remedy AR System Skilled Professional (RSP) > ARS = Action Request System(Remedy) > > Love, then teach > Solution = People + Process + Tools > Fast, Accurate, Cheap.... Pick two. > > > > On Sat, May 9, 2009 at 6:40 PM, Carey Matthew Black <black....@gmail.com> > wrote: >> Warren, >> >> I would think about this as an idea... >> >> BasicGuide-630.2006.05.09.pdf Pg: 619 >> >> --> Application-Confirm-Password >> >> You can build a dialog to capture the "other users password" and >> submit it it as a "customer signature record". If the password is >> valid then a record would be created. If not, then an error should be >> thrown. >> >> Then the tech can finish up anything they need to and submit the whole >> set of data. :) Or workflow can auto trigger all of that from the >> dialog when the customer signature submit works. :) >> >> Just make sure that the customer could login and sign the records >> later too and I think you should be good to go. That way the tech >> could "finish it pending a signature" when the customer is not there, >> and the customer could sign for it later. >> >> -- >> Carey Matthew Black >> BMC Remedy AR System Skilled Professional (RSP) >> ARS = Action Request System(Remedy) >> >> Love, then teach >> Solution = People + Process + Tools >> Fast, Accurate, Cheap.... Pick two. >> >> >> >> On Sat, May 9, 2009 at 5:21 PM, Warren Baltimore >> <warrenbaltim...@gmail.com> wrote: >>> ** >>> ARS 6.3 >>> Mid Tier 6.3 >>> Apache >>> >>> Here's the deal.... >>> >>> I have a form used by the field techs when refreshing new equipment. Once >>> the tech has "provisioned" all of the equipment, and they have finished >>> recording which equipment the customer is getting, he/she clicks a check box >>> that pushes the information to a signature page. So far so good.... >>> >>> The problem that I have is I want to instantly pop a window that will allow >>> the customer to login and "sign" for the equipment. >>> >>> My problem is this, the tech is going to be signed on using the Mid Tier. I >>> am using the ViewFormServlet to indicate which form and Request to open, but >>> I need it to open NOT as the tech, but as the customer. I've tried using >>> the username= paramater, but no matter what I do, the form opens as the >>> Technician. >>> >>> By the way, I'm not doing an open window to the form. Instead, I am opening >>> a display only form with a view field. I am setting that view field to the >>> page I want. >>> >>> Is there a way for me to get to where I want to be? I don't want to send a >>> notification to the user via email as that will be subject to the vagaries >>> of email and time! I want the tech to be able to just click and go. Get >>> the sig and be done. I know that if I logout the tech, then the whole thing >>> is going to die (at least that's what I expect to happen.) >>> >>> I suspect that there is a way of opening that new browser in the view field >>> independant of the technician's session. Any ideas? >>> >>> Or do I just need to swallow and go the email route? >>> >>> Thanks in Advance! >>> -- >>> Warren R. Baltimore II >>> Remedy Developer >>> 410-533-5367 >>> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers >>> Are"_ >> > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
