Warren, Oh... strike that.. that only checks the current users password. Doh...
-- Carey Matthew Black BMC Remedy AR System Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. On Sat, May 9, 2009 at 6:40 PM, Carey Matthew Black <black....@gmail.com> wrote: > Warren, > > I would think about this as an idea... > > BasicGuide-630.2006.05.09.pdf Pg: 619 > > --> Application-Confirm-Password > > You can build a dialog to capture the "other users password" and > submit it it as a "customer signature record". If the password is > valid then a record would be created. If not, then an error should be > thrown. > > Then the tech can finish up anything they need to and submit the whole > set of data. :) Or workflow can auto trigger all of that from the > dialog when the customer signature submit works. :) > > Just make sure that the customer could login and sign the records > later too and I think you should be good to go. That way the tech > could "finish it pending a signature" when the customer is not there, > and the customer could sign for it later. > > -- > Carey Matthew Black > BMC Remedy AR System Skilled Professional (RSP) > ARS = Action Request System(Remedy) > > Love, then teach > Solution = People + Process + Tools > Fast, Accurate, Cheap.... Pick two. > > > > On Sat, May 9, 2009 at 5:21 PM, Warren Baltimore > <warrenbaltim...@gmail.com> wrote: >> ** >> ARS 6.3 >> Mid Tier 6.3 >> Apache >> >> Here's the deal.... >> >> I have a form used by the field techs when refreshing new equipment. Once >> the tech has "provisioned" all of the equipment, and they have finished >> recording which equipment the customer is getting, he/she clicks a check box >> that pushes the information to a signature page. So far so good.... >> >> The problem that I have is I want to instantly pop a window that will allow >> the customer to login and "sign" for the equipment. >> >> My problem is this, the tech is going to be signed on using the Mid Tier. I >> am using the ViewFormServlet to indicate which form and Request to open, but >> I need it to open NOT as the tech, but as the customer. I've tried using >> the username= paramater, but no matter what I do, the form opens as the >> Technician. >> >> By the way, I'm not doing an open window to the form. Instead, I am opening >> a display only form with a view field. I am setting that view field to the >> page I want. >> >> Is there a way for me to get to where I want to be? I don't want to send a >> notification to the user via email as that will be subject to the vagaries >> of email and time! I want the tech to be able to just click and go. Get >> the sig and be done. I know that if I logout the tech, then the whole thing >> is going to die (at least that's what I expect to happen.) >> >> I suspect that there is a way of opening that new browser in the view field >> independant of the technician's session. Any ideas? >> >> Or do I just need to swallow and go the email route? >> >> Thanks in Advance! >> -- >> Warren R. Baltimore II >> Remedy Developer >> 410-533-5367 >> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers >> Are"_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
