Thanks Fred. I suspected that would be the only way to do this...I just didn't want to log anyone out...
....Oh bother! On Sat, May 9, 2009 at 6:29 PM, Grooms, Frederick W < frederick.w.gro...@xo.com> wrote: > ** > > Go ahead and logout the technician using the Logout Servlet. Use the goto > parameter to re-open your signature (which will also force a login for the > client). > > > > Something like… /arsys/servlet/LogoutServlet?goto=/arsys/forms/…. ?eid= > > > > Fred > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arsl...@arslist.org] *On Behalf Of *Warren Baltimore > *Sent:* Saturday, May 09, 2009 4:22 PM > *To:* arslist@ARSLIST.ORG > *Subject:* A little 6.3 mid tier help if you please! > > > > ARS 6.3 > > Mid Tier 6.3 > > Apache > > > > Here's the deal.... > > > > I have a form used by the field techs when refreshing new equipment. Once > the tech has "provisioned" all of the equipment, and they have finished > recording which equipment the customer is getting, he/she clicks a check box > that pushes the information to a signature page. So far so good.... > > > > The problem that I have is I want to instantly pop a window that will allow > the customer to login and "sign" for the equipment. > > > > My problem is this, the tech is going to be signed on using the Mid Tier. > I am using the ViewFormServlet to indicate which form and Request to open, > but I need it to open NOT as the tech, but as the customer. I've tried > using the username= paramater, but no matter what I do, the form opens as > the Technician. > > > > By the way, I'm not doing an open window to the form. Instead, I am > opening a display only form with a view field. I am setting that view field > to the page I want. > > > > Is there a way for me to get to where I want to be? I don't want to send a > notification to the user via email as that will be subject to the vagaries > of email and time! I want the tech to be able to just click and go. Get > the sig and be done. I know that if I logout the tech, then the whole thing > is going to die (at least that's what I expect to happen.) > > > > I suspect that there is a way of opening that new browser in the view field > independant of the technician's session. Any ideas? > > > > Or do I just need to swallow and go the email route? > > > > Thanks in Advance! > -- > Warren R. Baltimore II > Remedy Developer > 410-533-5367 > > > > > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ -- Warren R. Baltimore II Remedy Developer 410-533-5367 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
