Thanks Matt! I think I'm going to stick with just logging out the tech....
Warren On Sat, May 9, 2009 at 7:09 PM, Carey Matthew Black <black....@gmail.com>wrote: > Warren, > > Ok... how about this... :) > > Put together a small JSP page that would authenticate against the ARS > Server then submit a record and then logout. If you know a little Java > and HTML it should not be to hard to whip that up. > > -- > Carey Matthew Black > BMC Remedy AR System Skilled Professional (RSP) > ARS = Action Request System(Remedy) > > Love, then teach > Solution = People + Process + Tools > Fast, Accurate, Cheap.... Pick two. > > > > On Sat, May 9, 2009 at 6:49 PM, Carey Matthew Black <black....@gmail.com> > wrote: > > Warren, > > > > Oh... strike that.. that only checks the current users password. Doh... > > > > -- > > Carey Matthew Black > > BMC Remedy AR System Skilled Professional (RSP) > > ARS = Action Request System(Remedy) > > > > Love, then teach > > Solution = People + Process + Tools > > Fast, Accurate, Cheap.... Pick two. > > > > > > > > On Sat, May 9, 2009 at 6:40 PM, Carey Matthew Black <black....@gmail.com> > wrote: > >> Warren, > >> > >> I would think about this as an idea... > >> > >> BasicGuide-630.2006.05.09.pdf Pg: 619 > >> > >> --> Application-Confirm-Password > >> > >> You can build a dialog to capture the "other users password" and > >> submit it it as a "customer signature record". If the password is > >> valid then a record would be created. If not, then an error should be > >> thrown. > >> > >> Then the tech can finish up anything they need to and submit the whole > >> set of data. :) Or workflow can auto trigger all of that from the > >> dialog when the customer signature submit works. :) > >> > >> Just make sure that the customer could login and sign the records > >> later too and I think you should be good to go. That way the tech > >> could "finish it pending a signature" when the customer is not there, > >> and the customer could sign for it later. > >> > >> -- > >> Carey Matthew Black > >> BMC Remedy AR System Skilled Professional (RSP) > >> ARS = Action Request System(Remedy) > >> > >> Love, then teach > >> Solution = People + Process + Tools > >> Fast, Accurate, Cheap.... Pick two. > >> > >> > >> > >> On Sat, May 9, 2009 at 5:21 PM, Warren Baltimore > >> <warrenbaltim...@gmail.com> wrote: > >>> ** > >>> ARS 6.3 > >>> Mid Tier 6.3 > >>> Apache > >>> > >>> Here's the deal.... > >>> > >>> I have a form used by the field techs when refreshing new equipment. > Once > >>> the tech has "provisioned" all of the equipment, and they have finished > >>> recording which equipment the customer is getting, he/she clicks a > check box > >>> that pushes the information to a signature page. So far so good.... > >>> > >>> The problem that I have is I want to instantly pop a window that will > allow > >>> the customer to login and "sign" for the equipment. > >>> > >>> My problem is this, the tech is going to be signed on using the Mid > Tier. I > >>> am using the ViewFormServlet to indicate which form and Request to > open, but > >>> I need it to open NOT as the tech, but as the customer. I've tried > using > >>> the username= paramater, but no matter what I do, the form opens as the > >>> Technician. > >>> > >>> By the way, I'm not doing an open window to the form. Instead, I am > opening > >>> a display only form with a view field. I am setting that view field to > the > >>> page I want. > >>> > >>> Is there a way for me to get to where I want to be? I don't want to > send a > >>> notification to the user via email as that will be subject to the > vagaries > >>> of email and time! I want the tech to be able to just click and go. > Get > >>> the sig and be done. I know that if I logout the tech, then the whole > thing > >>> is going to die (at least that's what I expect to happen.) > >>> > >>> I suspect that there is a way of opening that new browser in the view > field > >>> independant of the technician's session. Any ideas? > >>> > >>> Or do I just need to swallow and go the email route? > >>> > >>> Thanks in Advance! > >>> -- > >>> Warren R. Baltimore II > >>> Remedy Developer > >>> 410-533-5367 > >>> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the > Answers > >>> Are"_ > >> > > > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum > Sponsor:rmisoluti...@verizon.net<sponsor%3armisoluti...@verizon.net>ARSlist: > "Where the Answers Are" > -- Warren R. Baltimore II Remedy Developer 410-533-5367 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
