UNCLASSIFIED One user has a User Preference form; Time Zone is correct. Anther user did not have User Preference form; I created one for her. I will check their workstations to verify the clock setting.
Thanks! Sandra Hennigan -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W Sent: Tuesday, June 16, 2009 10:22 AM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier 6.3 - "Waiting to load user.data.jsp" (U) It sounds like you are having the TimeZone problem. See if the user(s) have a preference record in the AR System User Preferences form and if the Time Zone field has a valid value in it. Fred -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Hennigan, Sandra H CTR OSD-CIO Sent: Tuesday, June 16, 2009 8:46 AM To: arslist@ARSLIST.ORG Subject: Mid-Tier 6.3 - "Waiting to load user.data.jsp" (U) UNCLASSIFIED Question for all of the mid-tier gurus out there, please - We are running: ARS 6.3 patch 21 on Windows 2003 servers backended to SQL 2000 database with Help Desk 5.5 and SLA 5 Mid-Tier 6.3 patch 17 Workstations: Desktops or laptops with Windows XP running Office 2003 Internet Explorer version 6 or 7 Users affected: Licensed Remedy Support Staff users With no changes to ARS or the Mid-Tier (within Remedy) and no changes to the servers (the admins swear) some of our users are sometimes encountering loading issues of the web client. >From their browser, the user types the web client URL. The URL opens the login page, the user successfully logs in. Instead of being delivered the Start page, the user gets a blank page with "Waiting to load user.data.jsp" in the Status Bar. No success loading the page. And we have tried waiting it out over night. Random users, random workstations. For the users with issues, the problem is repeatable on their workstation. Same workstation, the problem is not repeated for every user. For the users with issues, different workstation, the problem is not always repeatable. No login or delivery issues if launching the WUT. EXCEPT For the users with delivery issues, if the user executes opening the web client from an external link - example: the URL is typed to a Word Doc or an email message - the Start page opens up immediately for the logged in user. Any ideas what might produce this and what can be done to resolve the issue? Sandra Hennigan ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
