We are not using any ITSM applications, its all custom forms. We are on AIX and using Oracle 10g R3.
On Nov 3, 10:39 am, LJ Longwing <lj.longw...@gmail.com> wrote: > Those 15 might be the bugs in your stew...ARValidateFormCache, if I'm not > mistaken is a 'resource intensive' action...you didn't say if you were ITSM > or not, but those forms are huge and could in theory cause problems. Are > you guys Windows/Solaris/...? > > > > -----Original Message----- > From: Action Request System discussion list(ARSList) > > [mailto:arsl...@arslist.org] On Behalf Of jaimie > Sent: Tuesday, November 03, 2009 8:31 AM > To: arsl...@arslist.org > Subject: Re: ARVALIDATE Cache and Performance Issues > > If we had any users on an older client it would only be about 15 users. The > remaining 400 go through Citrix and that client was upgraded to 7.1 patch 7 > all all of our Citrix servers. > > On Nov 3, 10:21 am, LJ Longwing <lj.longw...@gmail.com> wrote: > > Ok....I would recommend writing an AL on your home page that checks if > > $VERSION$ != "Expected version", and have it throw a message to the > > user saying they need to upgrade, and run a log or send an email or > > something to the admins so they can follow-up with those users.... > > > -----Original Message----- > > From: Action Request System discussion list(ARSList) > > > [mailto:arsl...@arslist.org] On Behalf Of jaimie > > Sent: Tuesday, November 03, 2009 8:08 AM > > To: arsl...@arslist.org > > Subject: Re: ARVALIDATE Cache and Performance Issues > > > Patch 7 > > > On Nov 3, 9:58 am, LJ Longwing <lj.longw...@gmail.com> wrote: > > > Which patch? > > > > -----Original Message----- > > > From: Action Request System discussion list(ARSList) > > > > [mailto:arsl...@arslist.org] On Behalf Of jaimie > > > Sent: Tuesday, November 03, 2009 7:50 AM > > > To: arsl...@arslist.org > > > Subject: Re: ARVALIDATE Cache and Performance Issues > > > > We updated both at the same time to patch 7. We are using mid-tier, > > > native clients, but more users go through Citrix which is also > > > version > > 7.1. > > > > do you remember if there was a fix for that? > > > > On Nov 3, 9:42 am, LJ Longwing <lj.longw...@gmail.com> wrote: > > > > Jaimie, > > > > Did you upgrade just the server or the clients as well? What > > > > patch of > > > > 7.1 did you go to, are you Native clients or Mid-Tier. I seem to > > > > remember a bug in the initial release 7.1, or was it with > > > > mismatched client/server...but either way the client re-cached > > > > EVERY time a form was opened instead of using its already received > cache... > > > > > -----Original Message----- > > > > From: Action Request System discussion list(ARSList) > > > > > [mailto:arsl...@arslist.org] On Behalf Of jaimie > > > > Sent: Tuesday, November 03, 2009 7:20 AM > > > > To: arsl...@arslist.org > > > > Subject: Re: ARVALIDATE Cache and Performance Issues > > > > > Sorry that should be ARValidateFormCache > > > > > On Nov 3, 9:17 am, jaimie <jaimie...@gmail.com> wrote: > > > > > We upgraded from 6.3 to 7.1 recently without changing any > > > > > workflow or functions. Since that time, our server keeps > > > > > hanging and sometimes crashing. We realized that we didn't > > > > > have enough CPUs for 7.1 last week and so we added additional > > > > > CPUs and oddly enough it just made our situation worse. We > > > > > have contacted BMC but they are not responding very quickly and > > > > > we have done everything that they have come back with. Looking > > > > > at our API logs, we noticed that ARValidateCache is showing up > > > > > quite frequently. Can anyone please explain to me what that > > > > > means or what it applies to. I read in the manuals about it, > > > > > but I would like to know more about the purpose and why it would > > > > > keep showing up everytime we start having a server > > > freeze. > > > > > > Thank you > > > > > > ________________________________________________________________ > > > > > __ __ __ _________ UNSUBSCRIBE or access ARSlist Archives > > > > > atwww.arslist.orgPlatinumSponsor:rmisoluti...@verizon.net ARSlist: > > > > > "Where the Answers Are" > > > > > __________________________________________________________________ > > > > __ > > > > __ > > > > ______ > > > > ___ > > > > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgPlatinum > > > > Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" > > > > > __________________________________________________________________ > > > > __ __ _________ UNSUBSCRIBE or access ARSlist Archives > > > > atwww.arslist.orgPlatinumSponsor:rmisoluti...@verizon.net ARSlist: > > > > "Where the Answers > > > > Are"- Hide quoted text - > > > > > - Show quoted text - > > > > ____________________________________________________________________ > > > __ > > > ______ > > > ___ > > > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgPlatinum > > > Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" > > > > ____________________________________________________________________ > > > __ _________ UNSUBSCRIBE or access ARSlist Archives > > > atwww.arslist.orgPlatinum Sponsor:rmisoluti...@verizon.net ARSlist: > > > "Where the Answers > > > Are"- Hide quoted text - > > > > - Show quoted text - > > > ______________________________________________________________________ > > ______ > > ___ > > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgPlatinum > > Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" > > > ______________________________________________________________________ > > _________ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > > Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers > > Are"- Hide quoted text - > > > - Show quoted text - > > ____________________________________________________________________________ > ___ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgPlatinum > Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"- > Hide quoted text - > > - Show quoted text - _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
