Chris, Foundation data? -- are you talking ARS, or discovery. Excellent documentation.. Thanks.. How does the UT work on the server and AT as well. no issues? On Mon, Jan 25, 2010 at 3:42 PM, strauss <stra...@unt.edu> wrote:
> For what it's worth, our new pre-production environment of ARS 7.5 and ITSM > 7.6 is all installed on 2008 R2 Enterprise x64 servers, and it is all > running as well as can be expected for 32-bit apps on 32-bit JVMs. > > DB: Dell R710 8 core x 24 gb RAM: Windows Server 2008 R2 Enterprise x64 > with SQL Server 2008 Enterprise x64 SP1 > APPS: Dell R710 8 core x 24 gb RAM: Windows Server 2008 R2 Enterprise x64 > (Sun SDK 1.6.0_16) > - ARS 7.5.00.003, AtriumCore 7.6.00.001, ITSM 7.6.00, SLM 7.6.00 > > WEB: Dell R610 8 core x 12 gb RAM: Windows Server 2008 R2 Enterprise x64 > (Sun SDK 1.6.0_16) > - Mid-Tier 7.5.00.003 on bundled Tomcat 5.5.25 (NOT using IIS) > - Flashboards 7.5.00.003 > - All application Help files on IIS 7.0 > - Will also host Kinetic Request 4.4.1 on its own instance of Tomcat > > RKM: Dell R610 8 core x 12 gb RAM: Windows Server 2008 R2 Enterprise x64 > with SQL Server 2008 Enterprise x64 SP1 (Sun SDK 1.6.0_16) > - Remedy Knowledge Management 7.5.00.001 on Tomcat 5.5.25 (tomcat > installed with mid-tier, which was then removed; the tomcat 5.5.20 install > bundled with RKM 7.5.00.001 refused to work on 2008 R2, and for that matter, > so did the Apache distribution of Tomcat 6.0.20) > - Forced Hummingbird SearchServer 6.1 into x86 directory to run as a > 32-bit app under RKM > - Atrium Integration Engine 7.6.00.001 > > We are busy trying to determine what customizations to bring forward from > ITSM 7.0.03.009, and how to move the foundation data, and so far the apps > themselves seem to be behaving properly in their OOTB installed > configurations (with sample data loaded). Most of the installation problems > have been with tomcat (surprise, surprise), or with client applications (Dev > Studio, User, and Data Management App) on Windows 7 desktops that put > write-required files in read-only directories by default. Some functions > like AREA are not configured yet, so I don't know if 2008 R2 will give me > trouble with them; SSL on the tomcat servers is configured using OpenSSL. > > Christopher Strauss, Ph.D. > Call Tracking Administration Manager > University of North Texas Computing & IT Center > http://itsm.unt.edu/ > > -----Original Message----- > From: Action Request System discussion list(ARSList) [mailto: > arsl...@arslist.org] On Behalf Of Wangsameteegoon, Thitiwat CTR JCS DOM > Sent: Monday, January 25, 2010 1:34 PM > To: arslist@ARSLIST.ORG > Subject: Remedy on Windows 2008 64 bits > > Is there anyone out there using ARS 7.5.x and ITSM 7.6 on Windows 2008 > Server > Enterprise (x64) and experience problems? We are being mandated to push > all > of our next generation application on OS Windows 2008 64 bits. > > If there is something that we should be aware and that you can share we > will > be really appreciate. Remedy compatibility matrix only mentioned their > list > of support OS up to 2003, with a vague note that higher version will be > support. > > I have ask BMC support and got two separate respond, one with certainty > that > they will support Window 2008 and one that is uncertain that they might not > work. > > Any inputs from the list would be greatly appreciate and hope that it would > help other as well. > > > Thanks in advance. > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum > Sponsor:rmisoluti...@verizon.net<sponsor%3armisoluti...@verizon.net>ARSlist: > "Where the Answers Are" > -- Patrick Zandi _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
