Maybe - good thought! I am playing with that right now to install the 7.1.00.008 Admin Tool on the 7.5 mid-tier server (also Win2K8R2x64) because it is a required app to install the Kinetic Request web and application. That worked (just now) by selecting Windows XP Sp2 compatibility for the admin.exe installer. It runs, and connects to the 7.5.00.003 AR Server; now to see if it will import the Kinetic application.
I will try the same technique with the Alarmpoint Java Client next. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W Sent: Thursday, February 04, 2010 1:55 PM To: arslist@ARSLIST.ORG Subject: Re: AlarmPoint 4 integration with ARS 7.5 / ITSM 76 Offhand question... Can you fool the client using Windows Program Compatibility into thinking it is on a lower OS? -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of strauss Sent: Thursday, February 04, 2010 1:28 PM To: arslist@ARSLIST.ORG Subject: AlarmPoint 4 integration with ARS 7.5 / ITSM 76 <RANT> Has anyone successfully integrated Alarmpoint to ITSM 76 in a Windows 2008 R2 x64 environment? According to Alarmpoint, we won't be able to do this until 2011 because their lame Java Client, that has to be installed directly on the AR Server, won't support higher than Server 2003 until then. What have they been doing for the last 7 years, I wonder? All of the BMC 7.5/7.6 software appears to be running just fine on Win2K8R2x64 for several months now, but if I want to tie it in to Alarmpoint I will have to move the entire AR Server and apps back to Server 2003. The only other option is some sort of a hack performed by their professional services (for a price) that passes scripts from the AR Server to a separate Alarmpoint Java Client (on a supported OS) which is probably fraught with reliability problems. I am less and less impressed with Alarmpoint - and for you long-time Remedy/BMC folks, their (Alarmpoint) docs make the BMC docs look REALLY GOOD! </RANT> Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
