Lis... You can bypass some of the AlarmPoint java issue by interacting with AlarmPoint using their web services...
http://<your alarmpoint server>:8080/api/services/AlarmPointWebService?wsdl This will allow you to put things/events/incidents/people/groups into the AlarmPoint server, but won't allow AlarmPoint to annotate your work logs as AP expects to talk to their Java client. However, the Ap Java client's interaction with Remedy is through Remedy's own web services, which means you could put it on a separate little box for a few months until they catch up. Actually, I think that compatibility mode trick might be worth checking out first :-) Doug On Feb 4, 2010, at 1:28 PM, strauss wrote: > <RANT> > Has anyone successfully integrated Alarmpoint to ITSM 76 in a Windows 2008 R2 > x64 environment? According to Alarmpoint, we won't be able to do this until > 2011 because their lame Java Client, that has to be installed directly on the > AR Server, won't support higher than Server 2003 until then. What have they > been doing for the last 7 years, I wonder? All of the BMC 7.5/7.6 software > appears to be running just fine on Win2K8R2x64 for several months now, but if > I want to tie it in to Alarmpoint I will have to move the entire AR Server > and apps back to Server 2003. The only other option is some sort of a hack > performed by their professional services (for a price) that passes scripts > from the AR Server to a separate Alarmpoint Java Client (on a supported OS) > which is probably fraught with reliability problems. I am less and less > impressed with Alarmpoint - and for you long-time Remedy/BMC folks, their > (Alarmpoint) docs make the BMC docs look REALLY GOOD! > </RANT> > > Christopher Strauss, Ph.D. > Call Tracking Administration Manager > University of North Texas Computing & IT Center > http://itsm.unt.edu/ > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are" Doug -- Doug Blair [email protected] +1 224-558-5462 200 North Arlington Heights Road Arlington Heights, Illinois 60004 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
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