I’m curious if anyone has successfully integrated Alarmpoint to ARS 7.5/ITSM 7.6 on UNIX installations.
Thanks, Ranjith On Thu, Feb 4, 2010 at 2:18 PM, Doug Blair <[email protected]> wrote: > Lis... > > You can bypass some of the AlarmPoint java issue by interacting with > AlarmPoint using their web services... > > http://<your alarmpoint > server>:8080/api/services/AlarmPointWebService?wsdl > > This will allow you to put things/events/incidents/people/groups into the > AlarmPoint server, but won't allow AlarmPoint to annotate your work logs as > AP expects to talk to their Java client. > > However, the Ap Java client's interaction with Remedy is through Remedy's > own web services, which means you could put it on a separate little box for > a few months until they catch up. > > Actually, I think that compatibility mode trick might be worth checking out > first :-) > > Doug > > > On Feb 4, 2010, at 1:28 PM, strauss wrote: > > > <RANT> > > Has anyone successfully integrated Alarmpoint to ITSM 76 in a Windows > 2008 R2 x64 environment? According to Alarmpoint, we won't be able to do > this until 2011 because their lame Java Client, that has to be installed > directly on the AR Server, won't support higher than Server 2003 until then. > What have they been doing for the last 7 years, I wonder? All of the BMC > 7.5/7.6 software appears to be running just fine on Win2K8R2x64 for several > months now, but if I want to tie it in to Alarmpoint I will have to move the > entire AR Server and apps back to Server 2003. The only other option is > some sort of a hack performed by their professional services (for a price) > that passes scripts from the AR Server to a separate Alarmpoint Java Client > (on a supported OS) which is probably fraught with reliability problems. I > am less and less impressed with Alarmpoint - and for you long-time > Remedy/BMC folks, their (Alarmpoint) docs make the BMC docs look REALLY > GOOD! > > </RANT> > > > > Christopher Strauss, Ph.D. > > Call Tracking Administration Manager > > University of North Texas Computing & IT Center > > http://itsm.unt.edu/ > > > > > _______________________________________________________________________________ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > Platinum > > Sponsor:[email protected]<sponsor%[email protected]>ARSlist: > > "Where the Answers Are" > > > > Doug > > -- > Doug Blair > [email protected] > +1 224-558-5462 > > 200 North Arlington Heights Road > Arlington Heights, Illinois 60004 > > > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum > Sponsor:[email protected]<sponsor%[email protected]>ARSlist: > "Where the Answers Are" > > > > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum > Sponsor:[email protected]<sponsor%[email protected]>ARSlist: > "Where the Answers Are" > > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
