I know that they do use a lot of their own software, and have been trying to move toward that goal for a while. I am hoping that a session like that I suggested would show the status of that "dogfood" in a favorable light that would leave us impressed. However, there are a couple of noticeable holes that need to be filled, like this one, before that impression would be as good as it could be.
Rick On Fri, Jul 9, 2010 at 5:01 PM, Pierson, Shawn <shawn.pier...@sug.com>wrote: > ** > > I think it would be a good thing for BMC to present this information, > however it’s pretty obvious that they do use at least some of their own > products if you’ve logged into their support site (custom ARS apps and RKM), > and when I was working a contract in their Houston office a number of years > ago there were various applications including Remedy-based ones that were > being used. > > > > Thanks, > > > > Shawn Pierson > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arsl...@arslist.org] *On Behalf Of *Guillaume Rheault > *Sent:* Friday, July 09, 2010 3:12 PM > > *To:* arslist@ARSLIST.ORG > *Subject:* Re: AR System 7.5.00 Patch 005 and 7.1.00 Patch 010 > > > > ** > > Why not.... Eating your won food should be a principle for every > corporation. > > Two examples that come to mind: HP and Oracle. HP embarked in a huge > project to consolidate all its data centers; at the end of that project, > they will be able to tell their clients the hurdles they encountered and > best practices of that monumental task. Oracle used to have a customer > database for each country, with distinct financials and sales apps linked to > each DB per country. So it was all siloed by country. Years ago they > embarked in a 5 year project to have a single database for all the countries > with all financial and sales apps ruinning out of that single database. So > now... they are advising their customers to do just that. > > I would really like to know what ITSM and IT operational tools BMC uses. I > have never seen any presentation on that.... Maybe it's out there somewhere > and I haven't seen it.... > > Guillaume > > > Private and confidential as detailed > here<http://www.sug.com/disclaimers/default.htm#Mail>. > If you cannot access hyperlink, please e-mail sender. > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
