Excellent questions - I would pay for the answers.. :) Marcelo
From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault Sent: Sunday, July 11, 2010 11:08 AM To: arslist@ARSLIST.ORG Subject: Re: AR System 7.5.00 Patch 005 and 7.1.00 Patch 010 ** Rick and Shawn (and all listers) I guess I was too vague in my request to see how BMC products are used at BMC. So let me clarify. Obviously they use their own products, but it's more than just simply using the products....it's HOW you use them. For instance I am interested in the following: - Does BMC use multi-tenancy and if so how? - Does BMC use CI based approvals, or product or operation categorization based approvals? - How does BMC performs risk and impact analysis of its changes? - How BMC uses the BMC Remedy change calendar? - How are the change assignee and change manager in the Remedy change mgmt app used at BMC? - Does BMC implement separation of duties and if so how? - How does BMC deals with Sarbanes Oxley issues? This is a very limited set of questions that I think are worth while asking. Others may have many more. I don't think they would be exposing any confidential or business critical information. As a matter of fact, many software vendors do this. Many times, in almost all my consulting engagements, I have been asked by customers how BMC uses, configures and implements their own products at BMC, and of course I cannot give an answer; this has non-negligible impact. Guillaume ________________________________ From: Action Request System discussion list(ARSList) [arsl...@arslist.org] on behalf of Rick Cook [remedyr...@gmail.com] Sent: Friday, July 09, 2010 5:06 PM To: arslist@ARSLIST.ORG Subject: Re: AR System 7.5.00 Patch 005 and 7.1.00 Patch 010 ** I know that they do use a lot of their own software, and have been trying to move toward that goal for a while. I am hoping that a session like that I suggested would show the status of that "dogfood" in a favorable light that would leave us impressed. However, there are a couple of noticeable holes that need to be filled, like this one, before that impression would be as good as it could be. Rick On Fri, Jul 9, 2010 at 5:01 PM, Pierson, Shawn <shawn.pier...@sug.com<mailto:shawn.pier...@sug.com>> wrote: ** I think it would be a good thing for BMC to present this information, however it's pretty obvious that they do use at least some of their own products if you've logged into their support site (custom ARS apps and RKM), and when I was working a contract in their Houston office a number of years ago there were various applications including Remedy-based ones that were being used. Thanks, Shawn Pierson From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Guillaume Rheault Sent: Friday, July 09, 2010 3:12 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: AR System 7.5.00 Patch 005 and 7.1.00 Patch 010 ** Why not.... Eating your won food should be a principle for every corporation. Two examples that come to mind: HP and Oracle. HP embarked in a huge project to consolidate all its data centers; at the end of that project, they will be able to tell their clients the hurdles they encountered and best practices of that monumental task. Oracle used to have a customer database for each country, with distinct financials and sales apps linked to each DB per country. So it was all siloed by country. Years ago they embarked in a 5 year project to have a single database for all the countries with all financial and sales apps ruinning out of that single database. So now... they are advising their customers to do just that. I would really like to know what ITSM and IT operational tools BMC uses. I have never seen any presentation on that.... Maybe it's out there somewhere and I haven't seen it.... Guillaume Private and confidential as detailed here<http://www.sug.com/disclaimers/default.htm#Mail>. If you cannot access hyperlink, please e-mail sender. _attend WWRUG10 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
