Why not.... Eating your won food should be a principle for every corporation. Two examples that come to mind: HP and Oracle. HP embarked in a huge project to consolidate all its data centers; at the end of that project, they will be able to tell their clients the hurdles they encountered and best practices of that monumental task. Oracle used to have a customer database for each country, with distinct financials and sales apps linked to each DB per country. So it was all siloed by country. Years ago they embarked in a 5 year project to have a single database for all the countries with all financial and sales apps ruinning out of that single database. So now... they are advising their customers to do just that.
I would really like to know what ITSM and IT operational tools BMC uses. I have never seen any presentation on that.... Maybe it's out there somewhere and I haven't seen it.... Guillaume ________________________________ From: Action Request System discussion list(ARSList) [arsl...@arslist.org] on behalf of Rick Cook [remedyr...@gmail.com] Sent: Friday, July 09, 2010 3:55 PM To: arslist@ARSLIST.ORG Subject: Re: AR System 7.5.00 Patch 005 and 7.1.00 Patch 010 ** And do we really want to start a discussion about why an industry leader in the creation and selling of tools that enforce ITIL practices is unable to leverage those tools to follow those practices in it's own environment? Rick On Fri, Jul 9, 2010 at 3:44 PM, Guillaume Rheault <guilla...@dcshq.com<mailto:guilla...@dcshq.com>> wrote: ** I vote for that. I really don't care or mind if the patch number high. I also agree that this is proper release mgmt. Maybe a lister can take a look at the Service Transitioning ITIL guide to see what is the best practice Guillaume ________________________________ From: Action Request System discussion list(ARSList) [arsl...@arslist.org<mailto:arslist@ARSLIST.ORG>] on behalf of Rick Cook [remedyr...@gmail.com<mailto:remedyr...@gmail.com>] Sent: Friday, July 09, 2010 3:37 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: AR System 7.5.00 Patch 005 and 7.1.00 Patch 010 ** So we have two versions of 7.5 patch 5, and will soon probably have a third. Having the ability to ascertain which of those I have installed would be much more useful if we had some sort of lookup table available to tell us which of the three we had installed, so that we would be able to know whether it was the most current one. Our operational issues require that we be able to identify what's on our systems. Something like the SHARE:ApplicationProperties would be a natural place for that, but I would hope that you could identify someplace that could be updated more quickly and regularly. A simpler solution would be to simply increment the patch numbers each time one is released or fixed, and disable those known to be failures. Thoughts? Rick _attend WWRUG10 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
