Sounds like a great idea for a WWRUG 2010 session. "How BMC eats its own dog food."
Rick On Fri, Jul 9, 2010 at 4:12 PM, Guillaume Rheault <guilla...@dcshq.com>wrote: > ** > Why not.... Eating your won food should be a principle for every > corporation. > Two examples that come to mind: HP and Oracle. HP embarked in a huge > project to consolidate all its data centers; at the end of that project, > they will be able to tell their clients the hurdles they encountered and > best practices of that monumental task. Oracle used to have a customer > database for each country, with distinct financials and sales apps linked to > each DB per country. So it was all siloed by country. Years ago they > embarked in a 5 year project to have a single database for all the countries > with all financial and sales apps ruinning out of that single database. So > now... they are advising their customers to do just that. > > I would really like to know what ITSM and IT operational tools BMC uses. I > have never seen any presentation on that.... Maybe it's out there somewhere > and I haven't seen it.... > > Guillaume > > ------------------------------ > *From:* Action Request System discussion list(ARSList) [ > arsl...@arslist.org] on behalf of Rick Cook [remedyr...@gmail.com] > *Sent:* Friday, July 09, 2010 3:55 PM > > *To:* arslist@ARSLIST.ORG > *Subject:* Re: AR System 7.5.00 Patch 005 and 7.1.00 Patch 010 > > ** And do we really want to start a discussion about why an industry > leader in the creation and selling of tools that enforce ITIL practices is > unable to leverage those tools to follow those practices in it's own > environment? > > > Rick > > On Fri, Jul 9, 2010 at 3:44 PM, Guillaume Rheault <guilla...@dcshq.com>wrote: > >> ** >> I vote for that. >> I really don't care or mind if the patch number high. I also agree that >> this is proper release mgmt. >> Maybe a lister can take a look at the Service Transitioning ITIL guide to >> see what is the best practice >> >> Guillaume >> >> >> ------------------------------ >> *From:* Action Request System discussion list(ARSList) [ >> arsl...@arslist.org] on behalf of Rick Cook [remedyr...@gmail.com] >> *Sent:* Friday, July 09, 2010 3:37 PM >> >> *To:* arslist@ARSLIST.ORG >> *Subject:* Re: AR System 7.5.00 Patch 005 and 7.1.00 Patch 010 >> >> ** So we have two versions of 7.5 patch 5, and will soon probably have a >> third. Having the ability to ascertain which of those I have installed >> would be much more useful if we had some sort of lookup table available to >> tell us which of the three we had installed, so that we would be able to >> know whether it was the most current one. Our operational issues require >> that we be able to identify what's on our systems. Something like the >> SHARE:ApplicationProperties would be a natural place for that, but I would >> hope that you could identify someplace that could be updated more quickly >> and regularly. >> >> >> A simpler solution would be to simply increment the patch numbers each >> time one is released or fixed, and disable those known to be failures. >> >> Thoughts? >> >> Rick >> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ >> > > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
