For the entertainment of those beating themselves senseless against the BPCU upgrade process and overlays in 7.6.04… ------------------------------------------------------------------------------- Updating my issue with BMC…
Today I looked at the difference between the overlay and overlaid CTM:People form that Migrator created on Friday on my pre-production server. The primary difference was that the source overlay has Audit Enabled = Yes but no form name listed. The base form has Form Name = CTM:AuditLogSystem. I tried to fix this by deleting the overlay and re-creating it on the pre-production server. Now it has the Form Name = CTM:AuditLogSystem value set. Then I tried to migrate JUST the custom or customized fields from the staging server overlay to the pre-production server overlay. That failed on three out of four tries. The only success was migrating a different field size for Desktop Location - from 30 to 65. Two custom fields failed with this error: 16 Source Server Version: 7.6.04 002 17 Destination Server Version: 7.6.04 002 18 Backup Type: Migrator Files 19 Backup Forms: Yes 20 Backup Active Links: Yes 21 Backup Filters: Yes 22 Backup Escalations: Yes 23 Backup Active Link Guides: Yes 24 Backup Filter Guides: Yes 25 Backup Applications: Yes 26 Backup Packing Lists: Yes 27 Backup Web Services: Yes 28 Backup Menus: Yes 29 Backup Distributed Maps: Yes 30 Backup Distributed Pools: Yes 31 Backup Flashboards: Yes 32 Backup Flashboard DataSources: Yes 33 Backup Flashboard Alarms: Yes 34 Backup Plugin Modules: Yes 35 Backup Plugin Definitions: Yes ---------snip 43 Migration results for Fields 44 Status Source Form Source ID Destination Form Destination ID Start Time End Time Status Migration Count 45 Error CTM:People__o 600000242 CTM:People__o 600000242 4/25/2011 2:27:56 PM 4/25/2011 2:27:56 PM Error 1 46 47 Errors results for Fields 48 Source Name Type Number Message 49 600000242 Migration Error 3700 Unable to create field : 600000242 50 600000242 AR System Error 8868 Field overlay and the associated view overlay must be in the same overlay group. 399990088 ------------------------------------------------------------------------------------ Another customized field - 112 - was added to the Default User View. It did not migrate, and no error or success appears in the Completed migration report. What am I hitting?????? What point is it to create overlays if you cannot migrate objects between them???? The view 399990088 is the Default User View. =============================================== As you can see, there is nothing straightforward about migrating overlays, or objects within overlays, between servers. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of strauss Sent: Saturday, April 23, 2011 1:51 PM To: arslist@ARSLIST.ORG Subject: Migrating ITSM 7.6.04 Form Overlays I have passed this on to support, but since it is on a ticket from the end of February that has obtained only one helpful document, and virtually no assistance with the entire BPCU process, I hold out little hope for an answer. Something to remember when BMC wants us to renew our support contract this summer... I am working on Step 14 of the BPCU process now, comparing overlays to upgraded objects and adjusting as necessary. As I get objects and data ready, I want to migrate them to the pre-production server which has a clean install of all of the 7.6.04 suite applications. I completed rebuilding two view overlays on the CTM:People form (which was overlaid by BPCU) to deal with 4 custom fields and 4 customized fields. When I attempted to migrate the form CTM:People__o from the Staging server to the pre-production server (where NO overlays exist yet) I got the following error in Migrator. On the pre-production server, the form overlay was created (in spite of the entry in line 56 below), but none of the customizations were transferred from the staging server. What am I doing wrong, here? 44 Migration Statistics 45 46 Migrated: 1 47 Failed: 0 48 Queued: 0 49 50 Migration results for Regular Forms 51 Status Source Name Destination Name Start Time End Time Status Migration Count 52 Error CTM:People__o CTM:People__o 4/22/2011 2:48:13 PM 4/22/2011 2:49:07 PM Error 1 53 54 Errors results for Regular Forms 55 Source Name Type Number Message 56 CTM:People__o Migration Error 3800 Unable to create form : CTM:People__o 57 CTM:People__o AR System Error 8859 Invalid operation on overlay or overlaid object Illegal audit options on CTM:People 58 CTM:People__o AR System Error 102 Required name parameter (or name field in a parameter) is empty. This was what I got for staying late on Friday after everyone else had left early (Good Friday) to try to finish some work, but I wanted to know if this was going to be a problem; it is. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/
